In today’s rapid, data-centric environment, effective information sharing plays a key role in driving business success.
Given that 92% of clients claim they would utilize a knowledge base if it were available, top-tier knowledge base software undeniably lays the groundwork for successful self-service strategies.
This blog presents a comprehensive analysis of the most exceptional knowledge base software available in today’s market to help you make an informed decision.
We will discuss the following topics:
Knowledge base software is a tool for creating, managing, and disseminating information in a systematically arranged and searchable format.
This information consists of documents in various formats, such as:
There are two types of knowledge bases in customer service.
They are:
Choosing the appropriate knowledge base software for your business can be difficult, given the numerous options available.
Here’s an evaluation of the top 15 knowledge base software to aid your decision-making process.
BoldDesk is a robust, modern help desk software that also provides a comprehensive knowledge base software.
BoldDesk’s knowledge base is renowned for its excellent features and tools that streamline self-service and knowledge transfer.
BoldDesk’s knowledge base offers:
These top-tier features and tools position BoldDesk as a market leader, delivering effortless self-service at an unbeatable price.
BoldDesk pricing
BoldDesk has two pricing styles– agent-based and unlimited agents. Enjoy a 20% discount when you opt for our yearly payment plan, allowing you to access more features for less.
You can choose from a variety of packages designed to suit your team’s needs and size.
Agent-Based plans:
Unlimited agent plans:
Free trial: A 15-day free trial with instant access, no credit card needed, and the freedom to cancel anytime.
Get in touch with us to schedule a 30-minute live demo to understand how our knowledge base can best fulfill your requirements.
Zendesk is a help desk software that features Zendesk Guide, a knowledge base tool.
It offers a range of features like a drag-and-drop interface, a web widget for display on apps or websites, and analytics to spot knowledge base deficiencies.
Top features
Pricing
Free trial: 14 days
Helpjuice provides a stand-alone knowledge management solution suitable for growing businesses. Creating articles is simple with the WYSIWYG editor and publishing interface. It features a specialized search engine, making it easy for users to locate information.
The software has reporting and analytics for content enhancement and customizable options. Customized themes provide a unique brand experience, and multilanguage support is available from the authoring panel.
Top features
Pricing
Free trial: 14 days
Atlassian’s Confluence improves customer service by offering strategic knowledge management and an easy-to-access knowledge base.
It integrates with Jira’s helpdesk software to manage basic support tickets and other apps including Slack, Dropbox, and Google Drive.
Top features
Pricing
Free trial: 7 days
Guru is an internal knowledge management solution that enables teams to create, share, access, and update information. Though Guru is an internal knowledge base, it allows you to publish content externally using its API.
It also offers a browser extension and Slack integration to set up real-time notification triggers for teams whenever articles require verification or need to be updated.
The AI-powered knowledge base:
Top features
Pricing
Free trial: 30 days
Notion is a knowledge management system that lets you create documents and manage projects.
It enables teams to integrate knowledge and project management, along with other procedural tasks, into one powerful initiative.
With its Microsoft Word-like editor, advanced views, and countless templates, Notion is perfect for building an internal knowledge base.
Top features
Pricing
Free trial: 7 days
HubSpot Service Hub provides a knowledge base tool that aids both customers and agents in easily locating information. It features tools for monitoring user behavior and an on-page survey for gathering feedback.
The software offers customization options to align the knowledge base appearance with your brand image and to adapt its display for various devices.
Top features
Pricing
Free trial: 14 days
Help Scout help desk software provides a tool called Docs that allows your business to create internal and external knowledge bases.
Top features
Pricing
Free trial: 15 days
Document360 software lets you create internal and external knowledge bases using either a markdown or WYSIWYG editor.
It has a clean interface that guarantees a seamless user experience. It also provides article access permissions, maintaining privacy and security by requiring a login to view information.
Top features
Pricing
Free trial: 14 days
Bloomfire is an internal knowledge management solution designed to assist employees in quickly finding information. Unique features of its software are its AI-powered search engine that can transcribe videos, user-generated FAQs, and rich media compatibility.
Top features
Pricing
Plans start at $25 per user/month, scaled by volume and model.
Free trial: 14 days
Although Zoho Desk is mostly known for its help desk ticketing system, it also offers a knowledge base solution as a standalone solution. Zoho Desk’s knowledge base is a user-friendly, flexible solution that allows the creation and editing of content.
Users can create personalized internal and external portals for various customers, featuring customized themes and branding elements such as logos and color schemes.
Teams can collect, organize, analyze, and re-use existing company knowledge.
Top features
Pricing
Free trial: 15 days
Nuclino is an internal knowledge base tool designed to consolidate vital information, create documentation, and manage projects effectively.
It makes your documentation dynamic with text, images, videos, and tasks, enhancing the user experience. With Nuclino, you can collaborate in real-time and see changes as they happen.
Top features
Pricing
Free trial: 14 days
inSided software, now called Gainsight, assists in creating a uniform knowledge base and providing on-page and in-app support through its embedded widget.
Authors can include interactive content like videos and music in the knowledge management solution. The software’s drag-and-drop editor facilitates easy content organization and modification.
The content is SEO-optimized to ensure quick and effective searches. It also allows users to rate and highlight popular articles.
Top features
Pricing
Free trial: Not available
Slite software helps teams create and manage an internal knowledge base. Its user-friendly editor, templates, and flexible format options ensure you can present content professionally and attractively.
Slite is not only scalable, but it also seamlessly integrates with platforms such as Asana, Trello, Google Drive, GitHub, and Slack.
Top features
Pricing
Free trial: Not available
HappyFox is a cloud-based customer relationship management software that offers a customizable knowledge base.
HappyFox’s search engine uses a structured index for easy content search. It has an auto-suggest feature, popular reads, and FAQs to minimize manual searches.
HappyFox also allows easy content sharing on any social media platform.
Top features
Pricing
Free trial: 14 days
The features of a knowledge management solution can differ between platforms. Considering the following basic features could assist in selecting the optimum knowledge base suitable for your business.
Creating a solid knowledge base is a critical task for any business seeking to optimize workflows, boost customer service, and aid its staff in their daily tasks.
Here are some key steps to build a knowledge base:
Identify the need
The first step in building a knowledge base is identifying the specific areas where your team or your customers consistently need assistance or information. This could be anything from technical support issues to product details.
Organize your information
Once you have identified the key areas of need, start gathering and organizing the information. It’s crucial to structure the information in a way that is intuitive and user-friendly.
Choose a knowledge base software
There are several software solutions available that can help you build a knowledge base. BoldDesk, for instance, comes with features like search functionality, categorization, and user permissions which can help you manage your knowledge base effectively.
Explore additional tips and the common mistakes to avoid when creating a knowledge base in our blogs.
Consolidating all your information in a well-organized knowledge base may be a strategic process that requires commitment and ongoing effort. However, the benefits it brings make it a worthwhile investment for your business.
Here are some of the top benefits that knowledge base management solutions provide:
Find other reasons why a knowledge base is important for your business in our blog.
Selecting the appropriate knowledge management tool for your business needs can indeed be a daunting task, particularly when you are presented with options that are almost identical.
Having provided a comprehensive analysis of the top knowledge base software available in the market, we are confident that you are now equipped with the necessary information to make a decision.
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