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Self-Help Demos for Instant Support

Explore our collection of demo videos to learn how BoldDesk® can empower your team, streamline support, and elevate customer satisfaction.

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Getting Started

Getting Started

How to Get Started with Your BoldDesk Free Trial

2 min Watch

How to Create Tickets in BoldDesk

2 min Watch

Adding Agents and Organizing Them by Teams/Departments

6 min Watch

Effortlessly Add Contacts and Organize Them into Groups

5 min Watch

How to Create Custom Contact Form for Your Website

2 min Watch

Enhance Customer Support with AI-Powered Features

4 min Watch

Configuring Your Support Email in BoldDesk

4 min Watch

How to Customize Your BoldDesk Agent Portal

6 min Watch

How to Customize Your BoldDesk Customer Portal

10 min Watch

Create and Manage Multiple Ticket Forms for Better Support

4 min Watch

Setting Up Field Dependency for a Cascading Dropdown

3 min Watch

Set up a Multi-Brand Support Center in BoldDesk

3 min Watch

Setting Up Live Chat Widget in BoldDesk

7 min Watch

Set Up a Web Widget for Your Website with BoldDesk

3 min Watch

Elevate Your Support Experience: Map a Custom Domain in BoldDesk

2 min Watch

How to Configure IP Restriction in BoldDesk for Secure Access

2 min Watch

Configuring Email Allowlist and Blocklist

3 min Watch

Getting Started with Chat Workflows

4 min Watch

Automatically Assigning Tickets to Agents Upon Creation

3 min Watch

How to Filter and Manage Tickets for Better Support Efficiency

4 min Watch

Streamlining Your Support Process with Ticket Approvals

5 min Watch

How to Use Ticket Macros in BoldDesk

3 min Watch

Simplify Ticket Management with BoldDesk Activities

3 min Watch

How to Manage Duplicate Tickets with the Merge Feature

2 min Watch

Splitting Customer’s Reply into New Tickets in BoldDesk

2 min Watch

Bulk Updating Tickets in BoldDesk

2 min Watch

Boost Productivity with Ticket Templates in BoldDesk

2 min Watch

Empower Customers With Self-Serviced Knowledge Base in BoldDesk

4 min Watch

How to Create and Manage Knowledge Base Articles

3 min Watch

How to Use BoldDesk AI to Generate KB Articles

2 min Watch

Simplify Customer Support with Canned Responses

4 min Watch

Customizing Email Notification Templates for Better Customer Engagement

3 min Watch

Streamline User Access and Permissions with Role-Based Controls

2 min Watch

How to Configure Agent Availability Status

3 min Watch

How to Configure SLAs for Efficient Ticket Management

6 min Watch

Transform Your Support Process with Artificial Intelligence

6 min Watch

Simplifying Support Analytics with Dashboards and Reports

3 min Watch

Efficiently Collect Feedback with a Customized Satisfaction Survey

5 min Watch

How to Add Agent Signatures in BoldDesk

3 min Watch

How to Configure Multilanguage Support

4 min Watch

How to Configure SLAs for Efficient Ticket Management

6 min Watch

Setting Up Agent Workload Limits for Tickets and Chats

4 min Watch

How to Manage Duplicate Tickets with the Merge Feature

2 min Watch

Linking Tickets in BoldDesk

2 min Watch

Customizing Your Ticket Creation Form for Efficient Customer Support

7 min Watch

How to Add Agent Signatures in BoldDesk

3 min Watch