Self-Help Demos for Instant Support
Explore our collection of demo videos to learn how BoldDesk can empower your team, streamline support, and elevate customer satisfaction.
Step-by-Step Tutorials Tailored to Your Needs
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Getting Started
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Getting Started
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Email
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Ticketing
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Automations
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Portals / Knowledge Base
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Live Chat
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AI
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Admin & Security
Getting Started
How to Create Tickets in BoldDesk
How to Configure Multilanguage Support
Adding Agents and Organizing Them by Teams/Departments
Effortlessly Add Contacts and Organize Them into Groups
How to Customize Your BoldDesk Agent Portal
How to Customize Your BoldDesk Customer Portal
How to Create Custom Contact Form for Your Website
Setting Up Live Chat Widget in BoldDesk
Getting Started with Chat Workflows
Configuring Your Support Email in BoldDesk
Configuring Email Allowlist and Blocklist
Customizing Email Notification Templates for Better Customer Engagement
Customizing Your Ticket Creation Form for Efficient Customer Support
Create and Manage Multiple Ticket Forms for Better Support
Automatically Assigning Tickets to Agents Upon Creation
Boost Productivity with Ticket Templates in BoldDesk
How to Configure SLAs for Efficient Ticket Management
Simplify Customer Support with Canned Responses
How to Use Ticket Macros in BoldDesk
Bulk Updating Tickets in BoldDesk
Setting Up Agent Workload Limits for Tickets and Chats
How to Add Agent Signatures in BoldDesk
Linking Tickets in BoldDesk
How to Manage Duplicate Tickets with the Merge Feature
Splitting Customer’s Reply into New Tickets in BoldDesk
Setting Up Field Dependency for a Cascading Dropdown
How to Filter and Manage Tickets for Better Support Efficiency
Streamlining Your Support Process with Ticket Approvals
Simplify Ticket Management with BoldDesk Activities
Set up a Multi-Brand Support Center in BoldDesk
Empower Customers With Self-Serviced Knowledge Base in BoldDesk
How to Create and Manage Knowledge Base Articles
Set Up a Web Widget for Your Website with BoldDesk
Transform Your Support Process with Artificial Intelligence
How to Use BoldDesk AI to Generate KB Articles
Enhance Customer Support with AI-Powered Features
Elevate Your Support Experience: Map a Custom Domain in BoldDesk
How to Configure IP Restriction in BoldDesk for Secure Access
Streamline User Access and Permissions with Role-Based Controls
How to Configuring Agent Availability Status
Simplifying Support Analytics with Dashboards and Reports
