Knowledge Base SoftwareCentralize Your Information for Easy Answers

Trusted by companies of all sizes

Why Choose BoldDesk Knowledge Base Software?

Engage, Support, and Delight Your Customers

Offer self-service with BoldDesk knowledge base software, the ultimate tool for delivering on-demand information and reducing support overhead. Designed to simplify content creation and boost customer confidence, it helps you provide consistent, high-quality answers that keep customers satisfied.

Self-Service

Empower users to find answers themselves, reducing demands on the support team.

Team Collaboration

Provide teams with instant access to organized knowledge for seamless productivity.

AI Assist

Use AI to draft, refine, and organize content effortlessly.

Report & Analytics

Track metrics to optimize content and enhance user engagement.

Multilingual Support

Deliver articles in multiple languages to serve a global audience

Customization

Tailor the knowledge base to match your brand identity and user preferences.

Not sure how it works?

Elevate Your Knowledge Base with Powerful Features

For Customers

Quickly find answers with AI-powered searches, smart recommendations, and multilingual support. Enjoy a seamless self-service experience and give feedback on it.

Self-Service Experience

Customer Engagement and Feedback

Self-Service Experience

Smart AI Search: Help users find answers instantly with predictive search.
Localized and Responsive Interface: Deliver content in multiple languages with a user-friendly design.

Customer Engagement and Feedback

Article Feedback and Engagement: Enable users to like, dislike, and comment on articles, helping you refine content based on real feedback.

For Editors

Create, edit, and publish content with powerful tools. Collaborate seamlessly with version control and workflow approvals.

Content Management

Editing

AI Assist

Content Management

Organized Content Structure: Categorize and tag articles for easy searching.
Seamless Article Management: Create, edit, and rearrange articles with templates and drag-and-drop functionality.
Bulk Article Updates: Edit multiple articles at once (e.g., author, status, tags), keeping your knowledge base organized effortlessly.
Access and Expiration Control: Manage article visibility by setting them as private or public and defining expiration dates for timely content updates.
Version Control: Track content modifications, restore previous versions, and prevent accidental data loss.
Import Articles: Quickly migrate existing content by importing articles from Word or HTML files into your knowledge base.

Editing

Powerful writing tools for content creation and editing.

Flexible Editing Options: Use a WYSIWYG editor for a no-code experience or a Markdown editor for clean formatting.
Seamless Draft Management: Auto-save drafts and preview articles before publishing.
Structured Workflow: Implement a draft-and-publish workflow for better organization and approvals.
Bulk Update Made Easy: Edit multiple articles at once.

AI Assist

Enhance knowledge discovery and content management with AI-powered automation.

Intelligent Search and Recommendations: Get AI-powered search suggestions and automated content recommendations.
AI-Powered Article Generation: Generate well-structured knowledge base content effortlessly with AI, reducing manual effort and saving time.
AI Article Summaries: Summarize articles in seconds, making it easy for editors and customers to grasp key points quickly.
AI-Generated Meta Descriptions: Create optimized meta descriptions for articles automatically, improving searchability and discoverability.

For Reviewers

Manage workflows, permissions, branding, and analytics to optimize your knowledge base. Ensure accuracy and multilingual accessibility.

User and Access Control

Branding and Customization

Analytics and Optimization

User and Access Control

Role-Based Permissions: Manage access for different groups of users, including admins, editors, and viewers.
Secure Content Management: Control who can create, edit, and publish articles.

Branding and Customization

White Labeling: Remove BoldDesk branding and fully customize the portal.
Custom Domain Mapping: Use your company’s domain (e.g., [email protected]).
Theme Customization: Adjust colors, logos, and layouts for brand consistency.

Analytics and Optimization

Gain actionable insights to continuously improve your knowledge base and support experience. Key features include:

Custom Dashboard: Track and customize the Knowledge Base data in dashboards for deeper insights into article performance.
Performance Reports: Track article views, reads, likes, dislikes, and public comments to measure content effectiveness.
Customer Insights: Identify knowledge gaps and improve your self-service strategy.

Not sure how it works?

For Customers

For Editors

For Reviewers

For Customers

For Editors

For Reviewers

Quick and Easy Setup

Start Your Knowledge Hub Instantly

Setting up your BoldDesk knowledge base is fast and straightforward. Simply create categories, add your articles, and customize the design. You’ll be ready to offer customers instant self-service options, saving both time and support resources!

Step 1

Start Your Free Trial

Step 2

Enable Knowledge Base

Activate the knowledge base from the admin portal to start building your self-service support.
View Setup Guide

Step 3

Go Live

Create and publish knowledge base articles to help customers find instant solutions.

Create Your First Article

Step 1

Start Your Free Trial

Signup for free trial and log in to your BoldDesk admin portal.
Get Started Now

Step 2

Enable Knowledge Base

Activate the knowledge base from the admin portal to start building your self-service support.
View setup guide

Step 3

Go Live

Create and publish knowledge base articles to help customers find instant solutions.
Create Your First Article

Still having doubts in getting started? Book a Demo

The Ultimate Knowledge Hub

Public Knowledge Base

Private Knowledge Base

Public Knowledge Base

Private Knowledge Base

Not sure how it works?

Work Smarter, Not Harder with BoldDesk AI Copilot

Let AI handle the heavy lifting so you can focus on what matters—delivering instant, accurate answers.

Create Articles Instantly

Generate well-structured knowledge base content with AI, reducing manual effort and saving time.

Auto-Optimize for Search

Enhance readability and SEO automatically, ensuring articles rank higher and are easier to find.

AI-Powered Suggestions

Reduce response time and boost customer satisfaction.

Not sure how it works?

Who Needs a Knowledge Base Tool?

Boost productivity for every team member by providing instant, self-service access to essential information and resources.

Technical Writers

Customer Support Teams

Product Managers

Developers

HR Managers

Sales Representatives

Still curious how it works?

Think Switching is Hard?
We’ll Migrate You for Free!

Switch to BoldDesk for an intuitive, AI-powered knowledge base that helps customers find answers instantly—reducing tickets and saving time!

Click. Explore. Decide

Your Guided Tour of Bolddesk Starts Here

BoldDesk simplifies support with interactive tour—no setup or signup needed.
Just explore and see how it could fit your workflow.

Knowledge Base

Learn how to set up, brand, organize, publish, and track your knowledge base articles.

Take a tour

Customer Portal

Learn how to customize your support portal and empower customers to submit, track, and manage tickets.

Take a tour

Ticketing System

Turn every customer interaction into a trackable, actionable ticket with the streamlined BoldDesk system.

Take a tour

Frequently Asked Questions

What is a knowledge base platform?

A knowledge base platform like the one in BoldDesk is a repository that allows businesses to store, organize, and access company information, solutions, and documentation. It serves as a hub for internal knowledge sharing and external self-service support.

How does BoldDesk help small teams set up an internal knowledge base?

BoldDesk comes with knowledge base software. The software makes it easy for small teams to create and manage an online knowledge base where team members can access crucial resources. By simplifying information sharing, it reduces time spent searching for answers, keeps everyone aligned, and ensures seamless collaboration for both in-office and remote teams.

What is the difference between an internal and customer knowledge base?

An internal knowledge base is exclusively for employee use, containing company information, guidelines, and team workflows. In contrast, a customer knowledge base is accessible to customers and is primarily used to provide FAQs, tutorials, and product support articles.

How can I manage my company’s knowledge base using BoldDesk?

BoldDesk makes it easy to categorize articles, tag content, and implement powerful search features. Administrators can control who can access and edit articles, keeping information accurate and private when appropriate.

Can I use BoldDesk knowledge base software for free?

No, BoldDesk is a commercial product. However, we offer a free startup program tailored for small businesses and startups. If you meet the eligibility criteria, you can apply to access premium features at no cost.

Is there a way to track the usage of our knowledge base articles?

Yes, BoldDesk includes built-in analytics and reporting tools, so you can easily track the most viewed articles, identify knowledge gaps, and gain insights into how viewers interact with the content.

Can I customize my BoldDesk Knowledge Base Platform?

Absolutely! With extensive customization options, you can tailor BoldDesk to fit your company’s branding and workflow. Adjust the layout, design, and content to make it truly yours.

What is the role of AI in BoldDesk knowledge bases?

AI-powered features enhance the BoldDesk knowledge base software by helping users draft well-structured articles and providing intelligent search capabilities. AI also streamlines content refinement with suggestions, promoting accuracy and clarity while keeping your knowledge base optimized.

Is it safe to store sensitive information in a BoldDesk knowledge base?

Yes, BoldDesk ensures your data is stored securely. With SOC 2™ Type 2 certification and GDPR compliance, BoldDesk meets the highest industry standards for data security and privacy. It also provides encryption, access control, and customizable permissions to ensure sensitive information is accessible only to authorized team members.

How do BoldDesk knowledge bases support SEO optimization?

BoldDesk includes built-in SEO features that let you optimize titles, meta descriptions, and URLs for better visibility on search engines. This ensures your articles rank higher, attract more organic traffic, and make it easier for customers to find answers independently.

What Our Customers Say

"A Solution That Professionalizes Customer Service in Minutes"

We are a CRM platform based in Brazil, and we previously used a GitHub project to manage customer requests. BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully. It allows our clients to open and track tickets easily.

Carlos Rafael R.

PRICING

Flexible Plans, Clear Pricing

Find the perfect plan for your business—no hidden costs or surprises.

Recent Activities in Knowledge Base Tutorials and Blogs

Get the latest on knowledge base tools with expert articles and tutorials. Explore best practices, highlighted features, and industry trends to improve your self-service support.

Test out all the features of BoldDesk

BoldDesk AI

Knowledge Base SoftwareCentralize Your Information for Easy Answers

Trusted by companies of all sizes

Why Choose BoldDesk Knowledge Base Software?

Engage, Support, and Delight Your Customers

Self-Service

Team Collaboration

AI Assist

Report & Analytics

Customization

Elevate Your Knowledge Base with Powerful Features

For Customers

Self-Service Experience

Customer Engagement and Feedback

Related Articles and Recommendations

For Editors

Content Management

Editing

AI Assist

For Reviewers

User and Access Control

Branding and Customization

Analytics and Optimization

For Customers

For Editors

For Reviewers

For Customers

For Editors

For Reviewers

Quick and Easy Setup

Start Your Knowledge Hub Instantly

Start Your Free Trial

Enable Knowledge Base

Go Live

Start Your Free Trial

Enable Knowledge Base

Go Live

The Ultimate Knowledge Hub

Public Knowledge Base

Empower Customers

Reduce Tickets

Consistent Info

Centralized FAQs

Private Knowledge Base

Equip Teams

Boost Collaboration

Ensure Accuracy

Quick Access

Work Smarter, Not Harder with BoldDesk AI Copilot

Let AI handle the heavy lifting so you can focus on what matters—delivering instant, accurate answers.

Who Needs a Knowledge Base Tool?

Boost productivity for every team member by providing instant, self-service access to essential information and resources.

Technical Writers

Customer Support Teams

Product Managers

Developers

HR Managers

Sales Representatives

Think Switching is Hard? We’ll Migrate You for Free!

Click. Explore. Decide

Your Guided Tour of Bolddesk Starts Here

Knowledge Base

Learn how to set up, brand, organize, publish, and track your knowledge base articles.

Customer Portal

Learn how to customize your support portal and empower customers to submit, track, and manage tickets.

Ticketing System

Turn every customer interaction into a trackable, actionable ticket with the streamlined BoldDesk system.

Frequently Asked Questions

What Our Customers Say

PRICING

Flexible Plans, Clear Pricing

Scale

Momentum

Enterprise

Scale

Additional agents at $18/mo

Momentum

Additional agents at $40/mo

Enterprise

Additional agents at $60/mo

Think Switching is Hard?
We’ll Migrate You for Free!