Webinar  Scale Your Shopify Success: Customer Service Integration for High-Growth Stores Tuesday, July 8th, 10:00 AM ET  SIGN UP NOW arrow-yellow-color

Claim Your Free Account

BoldDesk AIstar
Turn Possibility into Reality with AI

Discover how BoldDesk AI empowers support teams to move faster, handle more, and deliver better experiences without burning out.

  • 80% of repeat engagements auto resolved
  • 50% reduction in first-response time
  • 3× faster replies
  • 20% rise in overall CSAT 
Try BoldDesk AI Now
Book a Demo
Try BoldDesk AI Now
Book a Demo
Try BoldDesk AI Now
  • No credit card required
  • Cancel anytime
Banner image

Trusted by companies of all sizes

Trusted-Company-Color-Theme-Desktop

Why Teams Love BoldDesk AI

Empower agents. Delight customers. Scale support.

Resolve Faster. Without Adding Headcount.

Let your AI Agent manage 80% of recurring conversations, freeing agents to focus on complex, high-value exchanges. From summaries to full resolutions, BoldDesk AI accelerates every step.

  • Reply 3× faster with AI Copilot
  • 30% fewer interactions per agent

Keep Every Interaction On-Brand and On-Point

BoldDesk AI adapts to your company’s voice and values. Whether you're friendly, formal, or fun, your support always sounds consistent, human, and helpful.

  • Custom tone.
  • Multilingual replies in 30+ languages.

See Impact, Not Just Activity

No guesswork. Track real ROI with AI dashboards. See how much time you’re saving, what AI is handling, and how it’s boosting CSAT.

  • 20% average CSAT increase.
  • Real-time AI usage reports.
Teams Love BoldDesk AI—Try It right arrow icon
Book a Demo
Teams Love BoldDesk AI—Try It right arrow icon
Book a Demo
  • No credit card required

What Powers the Transformation

Smarter Tools. Better Support. Less Effort.

AI Agent

AI Agent – Your 24/7 Virtual Support Rep

Resolve up to 80% of conversations from start to finish without agent intervention
Calls external APIs to fetch order info, cancel requests, and more.
Customizes tone to reflect your brand voice: professional or playful.
AI Copilot

AI Copilot – Work Smarter, Not Harder

Quickly generate accurate replies with full awareness of the live exchange context.
Suggests knowledge base articles automatically.
Summarize entire session threads instantly saving agents time and providing full conversation context
AI Actions

AI Actions – Automate What Slows You Down

Let AI execute actions like refunds, CRM updates, or product lookups-right inside the support interface.
Seamlessly embed AI-generated answers into support responses or email notifications for instant support.
AI Agent
AI Copilot
AI Actions
AI Agent

Your 24/7 Virtual Support Rep

Handles up to 40% of queries end-to-end, freeing up your team.
Calls external APIs to fetch order info, cancel requests, and more.
Customizes tone to reflect your brand voice—professional or playful.
ai-agent
AI Copilot

Work Smarter, Not Harder

Instantly drafts responses based on ticket context.
Suggests knowledge base articles automatically.
Summarizes ticket history in one click—agents save up to 2 mins per ticket.
ai-copilot
 
AI Actions

Automate What Slows You Down

Let AI handle refunds, CRM updates, or product lookups automatically.
Automatically insert AI replies into email notifications—instant answers, no touch.
ai-actions
See AI in Action right arrow icon

No credit card required

See AI in Action right arrow icon
Book a Demo
  • No credit card required

Customer Story

How One Leader Changed Everything

Boost Support with AI right arrow icon
Jenna

Meet Jenna: From Drowning in Inquiries to Driving Delight

Jenna’s team was buried under 500+ daily interactions, leading to delays and burnout.

Then she enabled BoldDesk AI star

tick

Day 1

Agents began replying to 3× faster using AI Copilot suggestions in real-time exchanges.

Customer story line
tick

Week 1

80% of common queries were resolved instantly by the AI Agent. No agent needed.

Customer story line

Month 1

Interaction load per agent dropped by 25%, and CSAT improved by 20%

Customer story line
smiley

Now Jenna has weekends free, and a support operation she’s proud of.

tick

Day 1

Agents began replying to 3× faster using AI Copilot suggestions in real-time exchanges.

down arrow- ai
tick

Week 1

80% of common queries were resolved instantly by the AI Agent. No agent needed.

down arrow- ai

Month 1

Interaction load per agent dropped by 25%, and CSAT improved by 20%

down arrow- ai
smiley

Now Jenna has weekends free, and a support operation she’s proud of.

AI That Moves the Metrics

Proof You Can Show to Your CEO

Track everything with live dashboards

track-everything-with-live-dashboards

Where BoldDesk AI Works Best

Intelligence Across the Entire Support Stack

AI in Live Chat
Replies instantly using your knowledge base.
Understands context for accurate answers
Escalates only complex queries to agents.

Explore right arrow icon

AI in Tickets
AI in Knowledge Base
AI in Email & Notifications
AI in Social Media
Boost efficiency with instant insights

Auto-reply, summarize threads, suggest responses, and translate seamlessly.

Explore right arrow icon

Faster replies, happier customers

Respond instantly, escalate only when needed.

Explore right arrow icon

Faster replies, happier customers

Generate, optimize, and translate content.

Explore right arrow icon

Faster replies, happier customers

Pre-fill answers into outgoing emails for faster handling.

Exploreright arrow icon

Faster replies, happier customers

Keep tone consistent while handling DMs at scale.

Explore right arrow icon

Faster replies, happier customers
See AI in Every Touchpoint right arrow icon

No credit card required

See AI in Every Touchpoint right arrow icon
Book a Demo
  • No credit card required

Enterprise-Grade Security You Can Trust

BoldDesk is Built for Compliance and Privacy

  • Your data stays in your tenant.
  • Fully compliant with GDPR and SOC-2. 
  • No data is shared with third parties.
Start Your Free Trial Today right arrow icon

No credit card required

Enterprise-Grade Security You Can Trust

Hear It from BoldDesk Users

Awards
Awards
Awards
Read Reviews

"BoldDesk provided an all-in-one solution that saves time and reduces redundancy, improving the user experience and shortening ticketing time by 50%."

Amy,

Customer Engagement Team at Syncfusion

Read Customer Story right arrow icon

customer

“Almost overnight, a problem that I’ve been fighting with every other day went away.”

Mike Omiccioli,

Apexa iQ

Read Customer Story right arrow icon

mike

“It’s a very good solution.”

Luc Fombonne,

ioteecs

Read Customer Story right arrow icon

Customer
Become Our Next Success Story

No credit card required

Frequently Asked Questions

Got more questions? Let’s chat right arrow icon

Imagine Cutting Ticket Volume by 30% Without Hiring More Agents

Let BoldDesk AI Do the Heavy Lifting While Your Team Shines

Start Your Journey with AI right arrow icon

No credit card required

Up arrow icon

We are eager to show you the magic of BoldDesk.

Book Free Demo

Explore Essential Pages

0/6
Check icon

Ticketing System

Check icon

Live Chat

Check icon

Omnichannel Service

Check icon

Task Management System

Check icon

AI Copilot

Check icon green

Next Step: Experience BoldDesk - No credit card required.

Try it for Free
Book a Demo