From AI Pilot to Production: Governance, Security, and Controls for Support Teams

Scaling AI requires more than experimentation, it demands control. This webinar shows how BoldDesk AI governance settings enforce PII protection, role‑based access, audit trails, and human‑in‑the‑loop safeguards. Learn how to stay SOC 2 and GDPR ready while enabling agents to work faster, not riskier. Turn AI pilots into secure, trusted production workflows — by design.

  • Date & Time: 12 May 2026; 10:00AM ET
  • Duration: 25 – 30 minutes

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What You’ll Learn

Differentiate AI experimentation from production‑ready, governed deployment.

Protect customer data by enforcing PII, GDPR, and out‑of‑scope controls by design.

Ensure AI operates within defined boundaries using role‑based access and permissions.

Maintain human‑in‑the‑loop oversight for sensitive, high‑risk support interactions.

Stay audit‑ready with complete visibility into AI‑assisted actions and decisions.

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