Webinar  Scale Your Shopify Success: Customer Service Integration for High-Growth Stores Tuesday, July 8th, 10:00 AM ET  SIGN UP NOW arrow-yellow-color

Claim Your Free Account

Customer Self-Service PortalHelp Users
Help Themselves

See how BoldDesk transforms support with AI-powered self-service that’s fast, efficient, and always available.

3X

faster access to answers with AI search

75%

of queries resolved without agent help

80%

of issues solved anytime with 24/7 self-service

Start Free Trial Today
Book Free Demo
  • No credit card required
  • Cancel anytime

Trusted by companies of all sizes

Trusted-Company-Color-Theme-Desktop
Trusted-Company-Color-Theme-Tab
Trusted-Company-Color-Theme-Mobile
Customer self-service portal: Modern tools like AI and a knowledge base help users solve their own issues

What Does Modern Self-Service Look Like Today?

  • Customer self-service means giving users the tools to solve their own issues.
  • Instead of reaching out to support, they can find answers in a help center, knowledge base, or customer portal.
  • AI-powered chat agents guide users to the right answers instantly.
Start Free Trial Today right arrow icon
Schedule a Demo
  • No credit card required
Not sure how it works?

Why Choose THE BoldDesk Customer Self-Service Portal?

Designed for Real-World Use, Powered by Smart Tools

A smart, always-on portal that empowers your customers to resolve issues, find answers, and stay in control without needing to contact support.

Simple, Clean Interface

A clean and intuitive interface ensures customers can easily log tickets, check status, and find answers without getting lost.

Customer self-service portal: Simple, clean interface to log tickets and check status
Customer self-service portal: Article feedback helps improve knowledge base content

Article Feedback

Let users rate articles and share suggestions, so your knowledge base keeps getting better and more helpful.

Explore

24/7 Self-Service Access

Customers can get the help they need anytime, anywhere without waiting for office hours.

Explore

Customer self-service portal: 24/7 access to help with an AI-powered knowledge base

Elevate Every Interaction with AI

Give Your Portal Superpowers with AI

Empower your customers to find answers in seconds anytime, without support help.

AI‑Powered Search

Customers type in their own words, and the BoldDesk AI Agent instantly surfaces the most relevant help articles.

Customer self-service portal: AI-powered search shows relevant help articles instantly

Smart Virtual Assistance

Add an AI chat assistant directly to your self-service portal. It guides users to solutions instantly.

Customer self-service portal: AI chat assistant offers instant help and smart responses

Real‑Time Article Suggestions

As users browse or ask questions, AI suggests the most helpful knowledge base articles to solve issues before a ticket is raised.

Customer self-service portal: Real-time AI article suggestions allow quick issue solving

Generate Ticket Subjects using AI

BoldDesk AI interprets customer intent and automatically suggests the most relevant subject line, helping them create tickets quickly and accurately.

Customer self-service portal: AI ticket subjects help users create tickets faster

How Self-Service Transforms Teams

Great Self-Service Helps Customers and Your Team

When customers can help themselves, your support team wins too.

Struggling Teams Struggling Teams

Empowered TeamsEmpowered Teams

wrong
Buried in repeat questions that slow everyone down
tick
Up to 40% ticket reduction using the Self-Service Portal for common issues
wrong
No clue which articles actually help
tick
Boost article performance by 60% with built-in analytics on views, feedback, and gaps
wrong
Customers waiting for basic answers
tick
80% of routine queries handled instantly by AI Agents in live chat
Empower Your Team Now right arrow icon
Book a Demo
  • No credit card required
Not sure how it works? Take a tour right-arrow

Tailored Self-Service for Every Industry

Whether you're helping customers, students, or employees-BoldDesk adapts to your world.

Education

Help students and staff get instant answers on courses, fees, and campus services.

SaaS & Tech
E-commerce
Healthcare
IT Teams
Education

Help students and staff get instant answers on courses, fees, and campus services.

Faster replies, happier customers

Deflect common tickets and scale support without growing your team.

Faster replies, happier customers

Let shoppers track orders, start returns, and resolve issues-without agent help.

Faster replies, happier customers

Offer secure, compliant support for patients, providers, and admin staff.

Faster replies, happier customers

Free up your IT team by enabling self-service for software support, troubleshooting, and FAQs.

Faster replies, happier customers

Get Started Today right arrow icon
Book a Demo
  • No credit card required

Looking to Elevate Your Self-Service Portal?

Switching your self-service portal shouldn’t come at a cost. That’s why BoldDesk will cover your existing vendor fees (up to 6 months) and migrate your knowledge base at no charge.

  • We’ll pay off your current self-service fees
  • Enjoy free white-glove migration with zero downtime
  • Launch a smarter, AI-driven portal-risk free
Apply Now & Break Free right arrow icon
  • Free migration included
  • Terms apply
Customer self-service portal: Switch to BoldDesk with free migration and fee coverage

What Our Customers Say

Awards
Awards
Awards

"A Solution That Professionalizes Customer Service in Minutes"

We are a CRM platform based in Brazil, and we previously used a GitHub project to manage customer requests. BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully. It allows our clients to open and track tickets easily.

Carlos Rafael R.

rating

"Complete platform for ticket management"

Excellent message management as well. Possibility of interface customization. Excellent permission management. Excellent rule management. Very comprehensive with various features. I trust in this product and I love it.

Alberto C.
rating

"A great product at an affordable price"

BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products. Their customer support is prompt and helpful.

John S.

"Excellent tools to use"

The overall application functionality is good, UI/UX and the confifurations including automations all the other services are constantly working fine. When it comes to response & resolution for a support tickets it is very satisfactory.

Harsha R.

"A Solution That Professionalizes Customer Service in Minutes"

We are a CRM platform based in Brazil, and we previously used a GitHub project to manage customer requests. BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully. It allows our clients to open and track tickets easily.

Carlos Rafael R.
rating

"Complete platform for ticket management"

Excellent message management as well. Possibility of interface customization. Excellent permission management. Excellent rule management. Very comprehensive with various features. I trust in this product and I love it.

Alberto C.
rating

"A great product at an affordable price"

BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products. Their customer support is prompt and helpful.

John S.

"Excellent tools to use"

The overall application functionality is good, UI/UX and the configurations, including automations all the other services are constantly working fine. When it comes to response & resolution for a support tickets it is very satisfactory.

Harsha R.
Customer self-service portal: AI support for onboarding, tutorials, and expert help

Support That Never Slows Down: BoldDesk’s Trusted Help Team

  • 24/5 expert guidance for smooth onboarding & growth
  • Rich tutorials, docs, and how-to resources
  • Proactive help to solve issues before they escalate
Start Your Journey right arrow icon
  • No credit card required

Frequently Asked Questions

Got more questions? Let’s chat right arrow icon

PRICING

Flexible Plans, Clear Pricing

Find the perfect plan for your business—no hidden costs or surprises.

Recent Activities on Customer Self-Service Portal Tutorials and Blogs

Discover how a well-designed customer self-service portal helps users resolve issues independently, access support articles, and raise tickets with ease. Reduce agent workload, speed up resolutions, and deliver a more seamless customer experience-all in one centralized platform.

Customer Self Service Portal

Customer Self-Service Portal: Tips, Benefits, and Examples

by Lavenda Morin Atieno Dec 11, 2024

Read Blog right arrow icon

Customer Self Service Portal

Customer Self-Service: What It Is and How to Succeed It Right

by Sathya Ayothi Nov 04, 2024

Read Blog right arrow icon

Test out all the features of BoldDesk

Start your 15-day free trial with instant access


  • No credit card required
  • Easy setup
Customer self-service portal: Start a 15-day free trial with instant access, no credit card needed
Up arrow icon

We are eager to show you the magic of BoldDesk.

Book Free Demo

Explore Essential Pages

0/6
Check icon

Ticketing System

Check icon

Live Chat

Check icon

Omnichannel Service

Check icon

Task Management System

Check icon

AI Copilot

Check icon green

Next Step: Experience BoldDesk - No credit card required.

Try it for Free
Book a Demo