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Trusted by companies of all sizes

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Why BoldDesk is the smarter choice over Zendesk

Say goodbye to complex interfaces, rising costs, and delayed responses. Switch to BoldDesk for a streamlined, budget-friendly support solution built for speed, scale, and simplicity.

No contracts

Ditch long-term commitments. Scale up or down as your business needs change with total flexibility.

Clear pricing

No hidden fees, surprise add-ons, or inflated renewal rates. BoldDesk keeps your billing predictable and affordable.

Modern UI

BoldDesk delivers a cleaner, faster interface that makes support management effortless for agents and admins alike.

100% Free Migration

Switch from Zendesk with confidence. BoldDesk ensures a seamless migration and a fully guided onboarding experience.

Better Customer Support

With BoldDesk, 24/5 expert support is just a click away, and no more waiting days for critical help.

Fully Customizable

Easily tailor workflows, automations, and integrations to match your business, no one-size-fits-all limitations.

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Top Reasons You Can Switch to BoldDesk

Tired of rising costs, rigid plans? BoldDesk gives you a smarter, scalable, and future-ready alternative to Zendesk.

AI Agents, Without the Premium Price

Boost productivity with powerful AI features at one of the lowest market rates.

Advanced Automation

Streamline workflows with smart automation, saving time and boosting efficiency.

One Platform, Total Support

From booking to resolution and agent productivity, manage everything in one place.

Features Go Up, Not the Price

Get consistent pricing over time, and even as we keep adding new features.

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UNMATCHED VALUE ACROSS KEY FEATURES

Delivering Superior Performance in Every Category for Modern Businesses

BoldDesk doesn't just compete on price, it excels in features, delivering more value across every category that matters to modern businesses.

AI Automation

Advanced AI capabilities for ticket routing, response suggestions, and workflow automation that reduce manual work by up to 80%.

Advanced Analytics

Comprehensive reporting dashboard with real-time insights, custom metrics, and predictive analytics for better decision-making.

Custom Workflows

Intuitive workflow builder with drag-and-drop interface, allowing complex automation without technical expertise.

Multi-Channel Support

Seamless integration across email, chat, phone, social media, and messaging platforms with unified conversation history.

Mobile Experience

Native mobile apps for iOS and Android with full feature parity, enabling support teams to work from anywhere.

API & Integrations

Robust REST API and 100+ pre-built integrations with popular business tools and platforms.

AI Automation

Advanced AI capabilities for ticket routing, response suggestions, and workflow automation that reduce manual work by up to 80%.

Advanced Analytics

Comprehensive reporting dashboard with real-time insights, custom metrics, and predictive analytics for better decision-making.

Custom Workflows

Intuitive workflow builder with drag-and-drop interface, allowing complex automation without technical expertise.

Multi-Channel Support

Seamless integration across email, chat, phone, social media, and messaging platforms with unified conversation history.

Mobile Experience

Native mobile apps for iOS and Android with full feature parity, enabling support teams to work from anywhere.

API & Integrations

Robust REST API and 100+ pre-built integrations with popular business tools and platforms.

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  • Free Migration

Thinking of switching from Zendesk?

Switching doubts are common, let us make it easy.

Why should I choose BoldDesk over Zendesk?

Unlock a scalable, user-friendly support platform.

  • Enhanced productivity with intuitive design.
  • Cost-effective pricing at $12/agent/month.
  • Free AI tools for efficiency.
  • Seamless multi-channel support across platforms.
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Choose BoldDesk for scalable, cost-effective support tools.
Free migration with no downtime or disruption from BoldDesk.

Isn’t switching from Zendesk complicated?

We offer free migration support, so you don’t have to lift a finger.

  • Data migration handled by our team.
  • No downtime or disruption.
  • Personal onboarding assistance.
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What if I’ve already paid Zendesk?

No worries. We offer a buyback to offset your existing costs.

  • We offer contract buyout (up to 6 months).
  • Switch now without losing your investment.
  • Get started faster, risk-free.
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BoldDesk offers contract buyout to switch risk-free.
  • Save up to 70%

BoldDesk vs Zendesk

Stop paying thousands of dollars per year for other tools and start saving with BoldDesk.

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Free Migration

COMPARE

Get everything Zendesk has and more

Get same features as Zendesk, plus much more. All of BoldDesk features can be customized to your business needs, no code required.

Features
Enterprise
Support Enterprise

Unlimited Contacts

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Unlimited Tickets

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Unlimited End-users

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Email to Tickets

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Live Chat

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Omnichannel Inbox

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Advanced Ticket Filtering

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Auto Assignment

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Workflow Automations

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Contact Management

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Activity/Task management

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Ticket Approvals

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Satisfaction Surveys

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Ticket Collaboration

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Ticket Linking

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Private Tickets

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User Access Management

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SLA Management

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Branding and Customization

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Multi Brand Support

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Multilingual Help Desk

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Multilingual Knowledge Base

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Brand Based Email Templates

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Reports and Dashboards

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Embeddable Widgets & Forms

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Features are compared with BoldDesk & Zendesk with top-tiered plans


Enterprise grade level security & privacy

To protect your customers’ data, security systems control access to your entire organization and secure your data at multiple levels. Encryption, audit logs, IP restrictions, and SSO are features that can help you in protecting your data and restricting access to only authorized users.

Single sign-on

Single sign-on with BoldDesk® allows users to log in and access their help desk account with a single set of credentials by using SSO systems such as Office 365, OAuth 2.0 providers, and OpenID.

IP restrictions

IP restrictions allow you to limit the IP addresses from which your organization can access the help desk.

Password policies

Create your password policies to enforce secure, strong passwords, password rotation frequency, and password expiration to meet your security standards and policies.

Roles & permissions

Control agent's access to data by giving them certain permissions.

Ticket access scope

Specify an agent’s ticket access level when viewing tickets in the support center.

Brand-based access

Brand access allows you to limit the visibility of the tickets for agents so that they can only access tickets for specific brands.

Whitelist or blacklist senders

Accept or reject the emails received from specific senders and domains. Emails on the blacklist are blocked and are not routed to spam.

DKIM for email

DKIM signatures notify the recipient that an email is sent from an authorized domain.

Audit logs

Audit logs contain information about specific events or operations, such as access, change details, who performed an action, and so on.

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The Perfect Solution for Enterprise-Scale

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Cost-Effective at Scale

Free Migration Support

24+ Years in Business

SOC 2 Certified

Dedicated Account Manager

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Compare BoldDesk with Leading Support Platforms

BoldDesk is also a Freshdesk alternative for support teams.

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HelpScout Alternative

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Salesforce Alternative

BoldDesk is also a Freshdesk alternative for support teams.

Freshdesk Alternative

BoldDesk is also a powerful Zoho Desk alternative.

ZohoDesk Alternative

BoldDesk is also a powerful HappyFox alternative for support.

HappyFox Alternative

BoldDesk is also a HelpScout alternative for support teams.

HelpScout Alternative

Salesforce Service Cloud under Salesforce Alternative heading featuring Zendesk alternative.

Salesforce Alternative

Who we are?

About BoldDesk

BoldDesk by Syncfusion has been helping businesses worldwide streamline customer support for over 24 years. Backed by a global community of developers and Fortune 500 clients, we’re committed to creating a stress-free help desk experience for teams of all sizes.

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Countries

Syncfusion has empowered developers in 100+ countries with world-class software solutions.

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Fortune 500

Our products are used by 400+ Fortune 500 companies, ensuring reliability and scalability at an enterprise level.

200+ Fortune 500 companies use Syncfusion—Zendesk alternative.
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Developers

A global community of 1M+ developers relies on Syncfusion’s tools, reinforcing our commitment to innovation.

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Companies

Trusted by over 36,000 companies worldwide for delivering high-quality developer tools and frameworks.

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Years

With 24+ years of expertise in software development, we bring a strong foundation to customer support solutions.

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WHO WE ARE?

BoldDesk by Syncfusion

Syncfusion has been helping developers worldwide build powerful line-of-business software for over 22 years. Our flagship component suite includes over 1,800 UI widgets and frameworks that help reduce development time and complexity.

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  • Save up to 70%

Break Free Today - Switch to BoldDesk

  • No hidden fees
  • Free migration
  • Easy to use
  • Massive cost savings
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Break free today with BoldDesk savings and features—Zendesk alternative.

Frequently Asked Questions

Still have questions? Our team is here to help.

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Explore Essential Pages

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Ticketing System

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Live Chat

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Omnichannel Service

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Task Management System

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AI Copilot

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