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Discover the latest BoldDesk updates! Experience improved features, enhanced functionality, and a more user-friendly experience with our latest improvements.

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Product Updates – May 2025

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BoldDesk May 2025 Updates: AI Enhancements, Ticket Form Sections, Chat Linking, Integrations & Dashboard Improvements

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Product Updates – Live Chat – February 2025

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BoldDesk’s May 2025 updates bring Chat SLA, AI co-pilot, inline CSAT, WhatsApp via Gupshup, Telegram edits, and advanced chat widget customizations.

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Product Updates – February 2025

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Explore BoldDesk’s latest updates with Pipedrive integration, AI-assisted responses, @mentions, ticket templates, and multilingual support for a seamless experience.

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Product Updates – November 2024

Product updates NOV 24
BoldDesk's November 2024 updates, including in-app notifications, customizable ticket views, enhanced requester panels, and improved CSAT ratings for better efficiency.

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Product Updates – Live Chat – November 2024

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Explore BoldDesk's November 2024 updates, including custom fields, AI tools, omnichannel chat, improved CSAT surveys, and advanced chat controls

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Product Updates – September 2024

Product updates September 24
Explore BoldDesk's September 2024 updates with live chat integration, ticket templates, advanced filtering, MS Teams integration, AI enhancements, and more.

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Introducing Our New Live Chat Software with WhatsApp and Facebook Integration

Live chat September 2024
Discover BoldDesk's new Live Chat feature with WhatsApp and Facebook integration. Boost customer support with real-time chat, ticket conversion, and more.

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Product Updates – July 2024

product updates 2024
Explore BoldDesk's July 2024 updates, including multi-form ticketing, enhanced reporting, AI features, new integrations, and improved mobile app functionality.

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Product Updates – May 2024

Product updates May 24
Check out BoldDesk's May 2024 updates with agent shift management, AI improvements, HubSpot integration, new ticketing tools, and better security features.

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Product Updates – April 2024

product updates april 2024
Discover BoldDesk's April 2024 updates featuring mobile ticket approvals, customizable portal settings, an improved upload experience, and new default view options.

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Product Updates – March 2024

Product updates March 24
March 2024 updates for BoldDesk include a redesigned agent portal, improved ticket approval workflow, AI chatbot, and enhanced integrations with Mailchimp and Azure AD.

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Product Updates – February 2024

Product updates February 24
BoldDesk’s February 2024 updates bring mobile app enhancements, including Contact Groups, ticket forwarding, merging, and improved ticket linking for seamless support

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Product Updates – December 2023

Product updates December 24
Check out BoldDesk's December 2023 updates: mobile Activity module, UI improvements, bulk knowledge base restoration, and enhanced Teams & Slack integrations.

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Product Updates – November 2023

Product updates November 23
BoldDesk's November 2023 updates bring enhanced CC field management, advanced contact filters, activity worklogs, and a more seamless MS Teams integration.

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Product Updates – September 2023

Product updates September 24
Check out BoldDesk’s September 2023 updates with 13 new languages, agent signatures, advanced filters, custom fields, and upgrades to activity & approval modules.

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Product Updates – July 2023

Product updates July 23
July 2023 updates for BoldDesk bring ticket forwarding, six additional languages, integrations with Azure DevOps & JIRA, and AI-powered features for improved support.

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Supercharge Your Support: Introducing BoldDesk’s Next Gen AI Features

Next Gen AI features
Unlock BoldDesk's AI features like ticket summarization, rephrasing, grammar correction, and KB tools. Available for Enterprise and Business plans.

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Product Updates – May 2023

Product updates May 23
BoldDesk's May 2023 updates, including multilingual knowledge base, advanced ticket filters, improved AI tools, and more to enhance support capabilities.

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Multilingual Knowledge Base is now available

Announcing Multilingual Knowledge base
BoldDesk’s multilingual knowledge base enables article translation, language-specific metrics, SEO, and more, making support accessible to a global audience.

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Multilingual Help Desk: Bridging Language Barriers for Support

Announcing multilingual help desk
BoldDesk now supports multiple languages across portals, forms, email templates, and dynamic content, making global customer support easier than ever.

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Announcing our new Microsoft Teams integration!

Announcing our new MS teams integration
BoldDesk’s Microsoft Teams integration! Get real-time notifications for customer issues, improve team collaboration, and streamline support management.

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Product Updates – March 2023

Product updates March 23
Explore BoldDesk's March 2023 updates, including activity module, ticket approvals, OneDrive integration, and improved reports for better team productivity.

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Product Updates – December 2022

Product updates December 2022
BoldDesk's December 2022 updates, featuring bulk ticket updates, email failure alerts, knowledge base restoration, and enhanced drive integrations for better efficiency.

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Product Updates – November 2022

Product updates November 22
BoldDesk's November 2022 updates: bulk ticket deletion, KB templates, email status, and contact management for enhanced efficiency.

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Announcing BoldDesk Knowledge Base Software

Announcing BoldDesk's Knowledge base software
BoldDesk's Knowledge Base with multi-level folders, SEO-friendly settings, approval workflows, and integration with the ticketing system for enhanced support.

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Product Updates – October 2022

Product updates October 22
BoldDesk’s October 2022 updates include auto-suggestions for articles, ticket merging, advanced filters, file previews, and new options for contact management.

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Product Updates – August 2022

product updates August 22
BoldDesk’s August 2022 updates include ticket sharing, message tagging, linking contacts to tickets, public notes via automation, and more productivity features.

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Product Updates – June 2022

Product updates June 22
BoldDesk's June 2022 updates include private categories for internal tickets, public notes, Salesforce integration, custom fields in apps, and new app permissions.

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Announcing the modern help desk software – BoldDesk public launch!

BolDesk"s Public Launch
BoldDesk, a cloud-based help desk software, officially launches with ticketing, automation, integrations, and powerful analytics to enhance customer support.

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Product Updates – May 2025

live chat and product updates
BoldDesk May 2025 Updates: AI Enhancements, Ticket Form Sections, Chat Linking, Integrations & Dashboard Improvements

Read More Arrow Icon

Background Image

Product Updates – Live Chat – February 2025

february-2025
BoldDesk’s May 2025 updates bring Chat SLA, AI co-pilot, inline CSAT, WhatsApp via Gupshup, Telegram edits, and advanced chat widget customizations.

Read More Arrow Icon

Background Image

Product Updates – February 2025

february 2025
Explore BoldDesk’s latest updates with Pipedrive integration, AI-assisted responses, @mentions, ticket templates, and multilingual support for a seamless experience.

Read More Arrow Icon

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Product Updates – November 2024

Product updates NOV 24
BoldDesk's November 2024 updates, including in-app notifications, customizable ticket views, enhanced requester panels, and improved CSAT ratings for better efficiency.

Read More Arrow Icon

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Product Updates – Live Chat – November 2024

live chat november
Explore BoldDesk's November 2024 updates, including custom fields, AI tools, omnichannel chat, improved CSAT surveys, and advanced chat controls

Read More Arrow Icon

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Product Updates – September 2024

Product updates September 24
Explore BoldDesk's September 2024 updates with live chat integration, ticket templates, advanced filtering, MS Teams integration, AI enhancements, and more.

Read More Arrow Icon

Background Image

Introducing Our New Live Chat Software with WhatsApp and Facebook Integration

Live chat September 2024
Discover BoldDesk's new Live Chat feature with WhatsApp and Facebook integration. Boost customer support with real-time chat, ticket conversion, and more.

Read More Arrow Icon

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Product Updates – July 2024

product updates 2024
Explore BoldDesk's July 2024 updates, including multi-form ticketing, enhanced reporting, AI features, new integrations, and improved mobile app functionality.

Read More Arrow Icon

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Product Updates – May 2024

Product updates May 24
Check out BoldDesk's May 2024 updates with agent shift management, AI improvements, HubSpot integration, new ticketing tools, and better security features.

Read More Arrow Icon

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Product Updates – April 2024

product updates april 2024
Discover BoldDesk's April 2024 updates featuring mobile ticket approvals, customizable portal settings, an improved upload experience, and new default view options.

Read More Arrow Icon

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Product Updates – March 2024

Product updates March 24
March 2024 updates for BoldDesk include a redesigned agent portal, improved ticket approval workflow, AI chatbot, and enhanced integrations with Mailchimp and Azure AD.

Read More Arrow Icon

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Product Updates – February 2024

Product updates February 24
BoldDesk’s February 2024 updates bring mobile app enhancements, including Contact Groups, ticket forwarding, merging, and improved ticket linking for seamless support

Read More Arrow Icon

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Product Updates – December 2023

Product updates December 24
Check out BoldDesk's December 2023 updates: mobile Activity module, UI improvements, bulk knowledge base restoration, and enhanced Teams & Slack integrations.

Read More Arrow Icon

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Product Updates – November 2023

Product updates November 23
BoldDesk's November 2023 updates bring enhanced CC field management, advanced contact filters, activity worklogs, and a more seamless MS Teams integration.

Read More Arrow Icon

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Product Updates – September 2023

Product updates September 24
Check out BoldDesk’s September 2023 updates with 13 new languages, agent signatures, advanced filters, custom fields, and upgrades to activity & approval modules.

Read More Arrow Icon

Background Image

Product Updates – July 2023

Product updates July 23
July 2023 updates for BoldDesk bring ticket forwarding, six additional languages, integrations with Azure DevOps & JIRA, and AI-powered features for improved support.

Read More Arrow Icon

Background Image

Supercharge Your Support: Introducing BoldDesk’s Next Gen AI Features

Next Gen AI features
Unlock BoldDesk's AI features like ticket summarization, rephrasing, grammar correction, and KB tools. Available for Enterprise and Business plans.

Read More Arrow Icon

Background Image

Product Updates – May 2023

Product updates May 23
BoldDesk's May 2023 updates, including multilingual knowledge base, advanced ticket filters, improved AI tools, and more to enhance support capabilities.

Read More Arrow Icon

Background Image

Multilingual Knowledge Base is now available

Announcing Multilingual Knowledge base
BoldDesk’s multilingual knowledge base enables article translation, language-specific metrics, SEO, and more, making support accessible to a global audience.

Read More Arrow Icon

Background Image

Multilingual Help Desk: Bridging Language Barriers for Support

Announcing multilingual help desk
BoldDesk now supports multiple languages across portals, forms, email templates, and dynamic content, making global customer support easier than ever.

Read More Arrow Icon

Background Image

Announcing our new Microsoft Teams integration!

Announcing our new MS teams integration
BoldDesk’s Microsoft Teams integration! Get real-time notifications for customer issues, improve team collaboration, and streamline support management.

Read More Arrow Icon

Background Image

Product Updates – March 2023

Product updates March 23
Explore BoldDesk's March 2023 updates, including activity module, ticket approvals, OneDrive integration, and improved reports for better team productivity.

Read More Arrow Icon

Background Image

Product Updates – December 2022

Product updates December 2022
BoldDesk's December 2022 updates, featuring bulk ticket updates, email failure alerts, knowledge base restoration, and enhanced drive integrations for better efficiency.

Read More Arrow Icon

Background Image

Product Updates – November 2022

Product updates November 22
BoldDesk's November 2022 updates: bulk ticket deletion, KB templates, email status, and contact management for enhanced efficiency.

Read More Arrow Icon

Background Image

Announcing BoldDesk Knowledge Base Software

Announcing BoldDesk's Knowledge base software
BoldDesk's Knowledge Base with multi-level folders, SEO-friendly settings, approval workflows, and integration with the ticketing system for enhanced support.

Read More Arrow Icon

Background Image

Product Updates – October 2022

Product updates October 22
BoldDesk’s October 2022 updates include auto-suggestions for articles, ticket merging, advanced filters, file previews, and new options for contact management.

Read More Arrow Icon

Background Image

Product Updates – August 2022

product updates August 22
BoldDesk’s August 2022 updates include ticket sharing, message tagging, linking contacts to tickets, public notes via automation, and more productivity features.

Read More Arrow Icon

Background Image

Product Updates – June 2022

Product updates June 22
BoldDesk's June 2022 updates include private categories for internal tickets, public notes, Salesforce integration, custom fields in apps, and new app permissions.

Read More Arrow Icon

Background Image

Announcing the modern help desk software – BoldDesk public launch!

BolDesk"s Public Launch
BoldDesk, a cloud-based help desk software, officially launches with ticketing, automation, integrations, and powerful analytics to enhance customer support.

Read More Arrow Icon

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We are eager to show you the magic of BoldDesk.

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