AI Agent Meet Your 24/7 AI Agent, Always on Duty

Automate up to 80% of routine inquiries, call external APIs, and free your team to focus on complex cases.

Trusted by companies of all sizes

What Is BoldDesk AI Agent?

A fully autonomous virtual support assistant that can:

Why it matters:

FOR TEAMS READY TO LEVEL UP

Is Your Team Feeling Overwhelmed?

Discover if your support operation is crying out for intelligent, 24/7 automation.

Conversation Overload

Customer messages are flooding in faster than your team can handle, creating response delays and overwhelmed agents.

Inconsistent Customer Responses

Varying tone and quality across agents-customers get mixed messages.

After-Hours Coverage Gaps

Missed inquiries and slow replies outside business hours frustrate users.

Manual, Repetitive Tasks

Agents bogged down by routine requests (order status, password resets, etc.).

Scaling Support Costs

Hiring and training new agents every time volume spikes drains budgets.

Language & Localization Barriers

Difficulty supporting multi-language audiences without extra resources.

Agent Burnout & Turnover

Endless customer interactions cause fatigue, lower morale, and higher turnover.

Slow Response Times

Customers expect instant answers that delays damage satisfaction and loyalty.

Regulatory & Compliance Risk

Manual handling of sensitive data increases the chance of human error.

Ready to See How AI Agents Can Transform Your Support?

UNLOCK THE FUTURE WITH AI AGENTS

Transform Your Business with the Power of AI Support

Always-on 24/7 Availability

BoldDesk AI Agent never sleeps that answers every query instantly, even at 2 AM.

Perfect for global teams and customers across time zones.

End-to-End Task Automation

Automatically process returns, update account details, or schedule appointments by calling your APIs.

AI Agent manages 80% of conversations entirely on its own. No handoffs.

Brand-Perfect, Every Time

Choose from “Friendly,” “Formal,” or “Technical” tone presets.

Write custom templates so AI never says “We apologize for the inconvenience,” unless you want it to.

SUPERCHARGE YOUR WORKFLOW

Harness Cutting-Edge AI Features for Effortless Automation

Effortless Setup & Training

Visually map common queries like “Check order status” or “Cancel subscription” in minutes.
Quickly source your AI Agent using past conversations, FAQs, or uploaded support docs.
Monitor ongoing performance as your agent handles more exchanges and becomes smarter.

Faster replies, happier customers

Seamless Task Automation

Connect to any custom API to automate refunds, order lookups, account updates, and more.
Use dynamic templates to pull in customer and order details, delivering personalized replies without manual effort.

Faster replies, happier customers

On-Brand, Multilingual Communication

Pick a tone: “Friendly,” “Professional,” “Technical,” or create your own style, ensuring every reply matches your brand voice.
Support customers in over 30 languages, cutting response times by half.

Insights & Performance Tracking

Track how many conversations were auto resolved, needed assistance, or escalated.
Generate clear reports summarizing AI performance across different scenarios.

Real-World AI Agent in Action

Transform Your Business with the Power of AI Agents

Impact:

45% of flight-change requests resolved end-to-end, saving agents 3 mins per interaction.

Impact:

100% of basic subscription cancellations automated. No agent required.

Trust & Security You Can Rely On

Robust Infrastructure and Certified Compliance

Hear It from BoldDesk Users

"BoldDesk provided an all-in-one solution that saves time and reduces redundancy, improving the user experience and shortening ticketing time by 50%."

Amy,

Customer Engagement Team at Syncfusion

Read Customer Story

“Almost overnight, a problem that I’ve been fighting with every other day went away.”

Mike Omiccioli,

Apexa iQ

Read Customer Story

“It’s a very good solution.”

Luc Fombonne,

ioteecs

Read Customer Story

No credit card required

Frequently Asked Questions

How does an AI Agent improve customer service?

AI Agents provide 24/7 availability, quick responses to common queries, and can handle multiple requests simultaneously, all of which enhance customer satisfaction and streamline service operations.

What types of tasks can AI Agents automate?

AI Agents can automate a wide range of tasks, including customer support, order processing, appointment scheduling, data analysis, and more.

Are AI Agents secure to use?

Yes, AI Agents are designed with security in mind, often using encryption, authentication, and compliance with data protection regulations to ensure safe interactions and data handling.

How do I integrate AI Agents into my existing systems?

AI Agents can be integrated using APIs and connectors to link with existing systems such as CRM, billing, and order management platforms, ensuring seamless workflow automation.

How does the BoldDesk AI Agent handle customer queries?

The BoldDesk AI Agent uses natural language processing to understand and respond to customer queries, providing instant solutions and escalating issues to human agents when necessary.

Can I customize the BoldDesk AI Agent for my brand's tone?

Yes, you can customize the BoldDesk AI Agent to match your brand’s communication style by setting tone presets such as friendly, formal, or technical.

What kind of reports can I generate with the BoldDesk AI Agent?

BoldDesk AI Agent provides detailed analytics, including AI usage dashboards and conversation reports, helping you track performance and optimize operations effectively.

Are there any types or scenarios where the AI Agent won’t handle inquiries automatically?

Yes. BoldDesk AI Agent is designed for routine, rule-based requests like order lookups, subscription changes, and basic FAQs. It will not auto-resolve:

Complex troubleshooting that requires human judgment (e.g., multi-step technical fixes).
Sensitive or high‑stakes issues (e.g., billing disputes needing manager approval).

In these cases, the AI Agent will immediately escalate the chat to a live agent, ensuring no request goes unanswered.

What restrictions apply to using external integrations with AI Agent?

BoldDesk AI Agent supports both prebuilt and custom API connections, but there are some limits:

Supported Protocols: Only REST with standard JSON responses can be consumed. SOAP or proprietary protocols require a middleware layer.
Access Controls: You must grant the AI Agent specific API keys or OAuth scopes. Agent-level permissions cannot be overridden dynamically. Any changes to your API schema may require you to re-map intents.

These guardrails ensure reliable, secure automation while keeping your support experience seamless.

Ready to Automate 80% of Your Chat Inquiries?

Deploy BoldDesk AI Agent today and see the difference.

No credit card required

AI Agent Meet Your 24/7 AI Agent, Always on Duty

Trusted by companies of all sizes

What Is BoldDesk AI Agent?

Why it matters:

FOR TEAMS READY TO LEVEL UP