“It’s a very good solution.”— Luc Fombonne, CEO, ioteecs
Background
Luc Fombonne leads the company that developed NannyFit, an app that facilitates home childcare for nannies and parents. His role involves overseeing product development, business strategy, and the crafting of a great user experience.
Challenges
Unlike other home childcare apps, NannyFit prioritizes immediate and accessible support within the app. Using BoldDesk from the start prevented Luc’s team from encountering any issues when integrating the support functionality into their app.
Solution
Luc discovered BoldDesk while comparing similar solutions. Three factors that influenced his decision were:
- A seamless support experience: BoldDesk allows customer questions to be answered quickly in an organized structure. The integration is so good that customers never see a difference between NannyFit and the support solution.
- API availability: The API allowed easy integration and was well-documented.
- BoldDesk for Startups: This plan gave Luc one year of free access to all BoldDesk features.
Results
BoldDesk provided Luc with a quality solution that is adaptable to the needs of companies of various sizes, which means that as NannyFit grows, Luc won’t need to consider another support solution.
