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BoldDesk® + WhatsApp Integration

Connect with WhatsApp on BoldDesk® to enhance customer support.

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Engage customers with WhatsApp Integration

  • Enhance your customer engagement by integrating WhatsApp into your chat support system.
  • You can connect with customers on a platform they already use and trust, ensuring that your communication is direct, convenient, and timely.

Connect your helpdesk to WhatsApp

  • Every incoming WhatsApp message to your business account creates a chat in BoldDesk®.
  • Your support agents can easily monitor and respond to WhatsApp inquiries without leaving BoldDesk®.
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Multimedia Support

  • Exchange all types of content for a richer and more convenient experience.
  • Seamlessly exchange texts, images, videos, documents, and other multimedia content with customers to enhance communication and enrich the customer experience.

Group Based Assignment for WhatsApp message

  • Streamline your support process by implementing group-based assignments for WhatsApp messages.
  • This targeted approach enhances efficiency, reduces response times, and ensures that customers receive accurate and personalized support from the most qualified agents.
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Multi-phone number support

  • Enhance your WhatsApp integration with multi-phone number support, enabling your business to manage multiple WhatsApp numbers from a single platform.
  • Each number can be linked to a specific brand, enabling you to manage all communications efficiently and without any confusion.

Benefits:

  • Reach a global customer base
  • Build trust and demonstrate reliability
  • Improve customer satisfaction
  • Hold more engaging conversations
  • Solve problems faster
  • Connect to customers quickly & efficiently
  • Conduct asynchronous conversations with your customers

For more information on how to get started with the WhatsApp integration

Installing And Configuring The WhatsApp App right arrow icon

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  • Easy setup
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