You Relax. We Handle the Migration.
Free Zendesk Migration.
Zero Downtime.
Zero Setup Fee.
We move your tickets, contacts, and knowledge base to BoldDesk at no cost — and if you're still under contract, we'll help cover the buyout so you're not paying twice.
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Free
Migration and Onboarding
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6 Months
Contract Buyout
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3M+
Tickets Migrated
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99.9%
Uptime SLA
Book Free Migration Demo
Migration Coverage
What Data Moves From Zendesk to BoldDesk
BoldDesk securely migrates the data your support team relies on every day.
Tickets & Conversations
Full conversation history and context, not just ticket metadata.
Public Replies & Private Notes
Customer-facing replies and internal agent notes stay intact.
Knowledge Base Articles
Help center content moves over, structure and all.
Companies & Contacts
Transfer company and contact data without losing relationships.
Attachments
Ticket-related files carried over wherever technically possible.
Tags
Ticket and knowledge base tags for filtering and reporting stay usable.
We'll Help You Switch Risk-Free
Let BoldDesk support your contract transition and migrate your help desk at zero cost.
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Free Migration & Onboarding
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6 Months Contract Buyout
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3M+ Tickets Migrated
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99.9% Uptime SLA
The process
Go Live in Weeks, Not Months
Migration moves your data. Free onboarding rebuilds how you work, your automations, teams, and help center recreated in BoldDesk before your first ticket lands.
Rebuild your workflows
We recreate your Zendesk automations, SLA policies, ticket forms, and custom fields — so the rules your team runs on work from day one.
- Automation workflows
- SLA configuration
- Ticket forms & custom fields
Set up your team
Groups, routing rules, agent roles, and permissions are configured before anyone logs in — no rebuilding org structure mid-flight.
- Groups, teams & routing
- Agent roles & permissions
Launch with confidence
Your help center and customer portal go live, and our team walks your agents through go-live — most teams are productive within hours.
- Help center & portal setup
- Go-live guidance
Data safety
How We Keep Your Data Safe During Migration
Your Zendesk data is handled securely throughout the migration process, with controlled access and secure file sharing.
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SOC 2 & GDPR compliant
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AES-256 encrypted infrastructure
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SSO and IP restrictions
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Role-based access control and audit logs
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HIPAA-ready workflows
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Secure cloud architecture
Customer stories
Customers on Their BoldDesk Experience
Honest words from teams using BoldDesk every day.
Frequently Asked Questions
Zendesk migration is free when you switch to BoldDesk. This includes data migration, setup assistance, and onboarding support. Free migration is available to Zendesk customers who choose BoldDesk as their new help desk vendor, and it's available on all plans.
Yes, the migration service itself is completely free — you only pay for your BoldDesk subscription. There's no setup fee and no charge for onboarding support.
Yes. BoldDesk securely migrates essential Zendesk data, including tickets, conversations, attachments (where technically possible), customers, companies/organizations, tags, and knowledge base content. We also help you replicate key custom fields, groups, and workflow structures in BoldDesk so your processes stay familiar.
Yes — functionally. Zendesk triggers, automations, and SLAs don't copy over 1:1 as raw objects, but our onboarding team will help you recreate equivalent workflows in BoldDesk using our automation engine and SLA configuration, based on your current rules.
Most Zendesk migrations are completed within days, depending on ticket volume, workflows, and data complexity. Smaller teams often finish in a matter of days; larger enterprise migrations with multiple brands or complex workflows may take a few weeks from planning to final cut-over. During your migration call, we'll give you a clearer estimate based on your account.
No. Your Zendesk instance can remain fully operational during migration, so your support team keeps handling customer conversations without interruption. We plan exports, imports, and cut-over so the switch happens with minimal disruption.
Yes. We run a test migration first with a representative sample of tickets, contacts, companies, and knowledge base articles, so your team can validate data accuracy before we proceed with the full migration.
Yes. We can scope your migration to specific brands, groups, or ticket segments if you prefer to roll out BoldDesk in phases. Note that our standard free migration is designed as a one-time activity — very long, staged migrations may require a custom plan.
For eligible customers, BoldDesk provides contract buyout support to help reduce switching costs and avoid paying for two tools at once. Ask your migration specialist about eligibility on your call.
BoldDesk follows strict security standards throughout. Data is handled over encrypted channels, and access is limited to the migration team working on your project. You retain control over exports from Zendesk and choose how files are shared with us.
Yes. BoldDesk supports teams with industry-specific compliance needs, including regulated environments such as healthcare. During migration, configurations can be aligned to meet your organization's regulatory requirements.
Minimal retraining is required. BoldDesk is designed to feel familiar to Zendesk users, and most teams get productive within hours, not weeks. Onboarding includes go-live guidance to help your team transition smoothly.
That's fine — compare BoldDesk to Zendesk in detail first, or book a migration call and talk it through with a specialist with no obligation.
Your New Help Desk Is One Call Away
Upgrade to a faster, simpler, and more cost-efficient support platform.
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Free Migration & Onboarding
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6-month Buyout Contract
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Zero Downtime, Zero Setup Fee
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No credit card required