Freshdesk Free Migration to BoldDesk with Zero Downtime
- Freshdesk free migration on all BoldDesk plans.
- Free onboarding with a dedicated migration specialist.
- 1M+ Freshdesk tickets successfully migrated.
- Keep full ticket history, attachments, and knowledge base intact.
How Freshdesk to BoldDesk Migration Works
Step 1: Book a Migration Call
- Share your Freshdesk URL, plan, ticket volume, and key use cases.
- Our team helps you set up ticket fields, customer & company fields, views, and basic workflows (SLAs, automations, queues).
- We agree on what will be migrated and how it will map into BoldDesk.
Step 2 : Plan & Configure BoldDesk
- We create a dedicated BoldDesk migration workspace for your team.
- Our team helps you set up ticket fields, customer & company fields, views, and basic workflows (SLAs, automations, queues).
- We agree on what will be migrated and how it will map into BoldDesk.
Step 3 : Run a Test Migration
- You export your Freshdesk data (with step-by-step instructions from us).
- Our team imports a representative sample of tickets, contacts, companies, and knowledge base articles into BoldDesk.
- Your team verifies ticket counts, records, KB structure, and key workflows inside BoldDesk before we proceed.
Step 4 : Final Migration & Go-Live
- We plan a cut-over window that fits your schedule and minimizes risk.
- A final export/import moves your latest tickets and customer data into BoldDesk.
- Your agents start working in BoldDesk while your customers continue to receive uninterrupted support.
Seamless, Secure Migration from Freshdesk: What We Move
Find the perfect plan for your business—no hidden costs or surprises.
Tickets & Conversations
All historical tickets (open and closed) along with public messages and internal notes.
Attachments
Files attached to tickets where technically feasible.
Customers & Companies
End-user records, organizations / companies, and their relationships.
Knowledge Base Articles
Help center / Guide articles, categories, sections and tags.
Tags & Groups
Ticket tags, user tags, and relevant group information.
Custom Fields (tickets, contacts, companies)
We help you replicate your Freshdesk custom fields inside BoldDesk so forms and data stay consistent.
Automation Rules & Workflows
We guide you in mapping Freshdesk triggers, automations, SLAs, and views to BoldDesk workflow automation — so key flows behave as expected.
Basic Roles & Permissions
We help you set up equivalent agent roles and permissions in BoldDesk.
Talk to a Freshdesk Migration Specialist
Get a 1-on-1 migration planning call to:
- Review your current Freshdesk setup
- Estimate timelines and scope
- Clarify what will be migrated and what needs configuration
- Align on onboarding and training
Frequently Asked Questions
Who is eligible for free Freshdesk migration?
Free migration is available to Freshdesk customers who choose BoldDesk as their new help desk vendor and its available for all plans.
Is the Freshdesk migration really free? Are there any hidden charges?
Yes, the migration service itself is free. You only pay for your BoldDesk subscription.
How long does a typical Freshdesk migration take?
It depends on your ticket volume, number of brands, and complexity of your workflows. Smaller teams can often complete migration in days, while larger setups may take a few weeks from planning to final cut-over. During your migration call, we’ll provide a clearer estimate based on your account.
Will there be downtime for my customers during migration?
Our goal is zero downtime. We plan exports, imports, and cut-over so your agents can continue working in Freshdesk until the final switch, and customers experience no interruption.
What exactly do you migrate from Freshdesk?
We migrate tickets, ticket conversations, attachments (where technically possible), customers, companies/organizations, tags, and knowledge base articles. We also help you replicate key custom fields, groups, and workflow structures in BoldDesk so your processes stay familiar.
Can you migrate Freshdesk automations, triggers, and SLAs?
Yes — functionally. Freshdesk triggers, automations, and SLAs don’t copy 1:1 as raw objects, but our team will help you recreate equivalent workflows in BoldDesk using our automation engine and SLA configuration, based on your current rules.
Do we need to export data from Freshdesk ourselves?
In most cases, yes. For security and control, you export data from Freshdesk (tickets, users, organizations, etc.) and share the files with our migration team via a secure channel. We provide detailed instructions and verify exports before importing them into BoldDesk.
Can we migrate only some Freshdesk brands, departments, or ticket types?
Yes. We can scope your migration to specific brands, groups, or ticket segments if you prefer to roll out BoldDesk in phases. Note that our standard free migration is designed as a one-time activity; very long, staged migrations may require a custom plan.
How secure is the migration process?
BoldDesk follows strict security standards. Data is handled over encrypted channels, and access is limited to the migration team involved in your project. You retain control over exports from Freshdesk and can choose how files are shared with us.
What onboarding help do we get after migration?
Our team provides:
- Admin setup guidance.
- Agent training sessions or walkthroughs.
- Help tuning your views, automations, and reports.