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BoldDesk® + Slack Integration

Connect with Slack and receive notifications in chats and channels.

Why you should integrate Slack with BoldDesk®

  • Integrate BoldDesk® with Slack to centralize customer communications.
  • Enhance team collaboration with shared information and tools.
  • Streamline ticket management through integration.
  • Utilize the combined features of both platforms for improved customer service.
  • Set up real-time notifications for immediate response to customer queries.

Create tickets from Slack

  • Create a ticket in a Slack channel or chat.
  • Requesters can reply on Slack thread.
  • Support team can respond via BoldDesk®.

Keep up-to-date with live notifications

  • Enable real-time alerts for ticket events to stay informed instantly.
  • Receive threaded message notifications to keep context within the ticket conversation.
  • Easily track ticket status and progress in Slack.
  • Notify assignee directly of ticket information.

Two-way sync between Slack and BoldDesk®

  • Respond to a ticket through the Slack by providing a detailed and professional reply.
  • Create a public note on the Slack for all team members to view and reference.
  • Add a private note to a ticket within Slack for internal use.
  • Modify the attributes of the ticket, such as its priority level and current status.

Customize notifications based on specific criteria

  • Enable notification settings customization for individual chats and channels.
  • Allow users to filter notifications based on brand affiliation.
  • Provide options to receive updates related to specific categories of interest.
  • Implement status update alerts to keep users informed on critical updates.
  • Ensure the delivery of pertinent information by tailoring notifications to user preferences.

For more information on how to get started with the Slack integration

Installing And Configuring The Slack App right arrow icon

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Explore Essential Pages

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Ticketing System

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Live Chat

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Omnichannel Service

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Task Management System

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AI Copilot

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