Trigger AI Anywhere in the Workflow
Call AI agents on ticket conditions or chat workflow steps, and map their output to actions.
Automate up to 90% of Your Support With AI Agents That Resolve, Not Deflect
BoldDesk AI agents answer questions, take action in the tools you already use, and work around the clock on every channel. Your team steps in only where judgment matters, with the full conversation already in front of them.
- Free trial
- No credit card
- Live in under a day
Trusted by Companies of all Sizes
- Backed by Syncfusion The company behind BoldDesk
- 25+ Years in business
- 80% Of the Fortune 500 use Syncfusion software
- 41K+ Companies worldwide
- SOC 2 Type 2 GDPR compliant
- HIPAA With a signed BAA
- 99.9% Uptime SLA
A Team of AI Agents That Covers Every Part of Support
One agent talks to customers, one works quietly on every ticket, and one helps your people write better replies. They share your knowledge, your rules, and one credit balance.
Resolves Requests End to End, Then Steps Aside When a Person Is Needed.
Trained on your knowledge base and past tickets from day one. It answers, checks accounts, and completes tasks, and hands off with a full summary when confidence is low or the customer asks for a human.
Every Ticket Triaged on Arrival.
Background Agents run on every new ticket and message. They predict type, category, and priority, spot frustrated customers, merge duplicates, and route work to the right person, before anyone opens the queue.
Better Replies From Your Team, in Half the Time.
For the 10% that need a person, Assist Agent works inside the ticket and chat editors. It drafts from the customer’s history and your knowledge, adjusts tone, and translates, so your agents review instead of writing from scratch.
Teach Agents a Task Once. They Handle It Every Time.
A skill packages the instructions, policies, and steps for one kind of request, like a billing dispute or an access reset. Start from the skill library or industry templates, adjust to your rules, and assign skills to any agent.
Agents That Do the Work, Not Just Answer.
Connect any REST API or MCP server so agents can look up orders, update subscriptions, or create issues in your own systems. Add an approval step wherever you want a person to sign off.
AI Built Into Every Part of Customer Support
Most AI support tools either sit on top of a help desk they don’t control, or add AI to ticketing built for people. BoldDesk builds both as one product, so AI agents read the same history, follow the same rules, and work in the same inbox as your team.
Option 1 AI Layer on Another Help Desk
- Two vendors, two contracts, two bills
- AI sees only what the integration passes it
- Handoffs cross systems and lose context
Option 2 Help Desk With AI Added On
- Workflows designed around tickets, AI as a feature
- AI often billed per resolution on top of per-seat fees
- Costs rise as automation improves
BoldDesk One System, Built as One
- One platform and one credit balance, unlimited human agents
- AI learns from your full ticket history and knowledge base
- Handoffs land in the same inbox, with a summary
- One vendor accountable for AI accuracy
AI Governance
AI Your Security Team Can Approve
Every agent works inside the policies you write, asks a person before the actions you choose, and leaves a record of what it read, which tool it called, and why.
Policy-Bound Skills
Each skill packages the instructions, policies, and steps for one request type. Agents act only within it.
Human Approval Steps
Require sign-off before refunds, account changes, or any action you mark as sensitive.
Full Trace Logs
AI Views, the AI Agent tab, and trace logs show every step an agent took on every ticket.
PII and PHI Redaction
Mask sensitive personal and health data in tickets, transcripts, and reports.
Role-Based Control
Decide who builds agents, who approves actions, and who sees what, with audit logs for every change.
Your Data Stays Yours
Every LLM subprocessor that handles your data is listed on our sub-processors page .
Approval rule · Refunds Active
When Skill is Billing dispute And Refund amount is greater than $500 Then Require approval from Finance team Audit log
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Support Agent requested refund · $1,240.00 -
Leo James (Finance) approved -
stripe.create_refund · success -
Ticket #48213 resolved · CSAT sent
AI Trigger Orchestration
Automate Everything
Put AI to work at every step of a ticket or chat. Trigger agents on the conditions you set, let them hand work to one another, and turn their output into replies, notes, and field updates, with every action traced and ready for review.
Agents That Work as a Team
A manager agent delegates to specialist agents and combines their work into one answer.
Every AI Action, Visible and Traceable
AI Views, the AI Agent tab, and trace logs show what AI did on every ticket, and why.
AI-First Pricing
Pay for the AI Work. Unlimited Human Agents Included.
Per-resolution pricing turns every automation win into a bigger bill. BoldDesk meters only the queries AI handles, so your costs stay predictable as automation grows.
BoldDesk AI Pricing
- Pay only for the queries AI handles
- Unlimited human agents on every plan *
- Free handoffs: conversations AI passes to a person without answering use no credits
Predictable at Enterprise Scale
- One shared credit balance across your AI agents
- Usage alerts at 80% and 100% of your credits
- No service interruption: your team keeps working if credits run out
* Unlimited human agents are subject to our fair usage policy .
Full Support Platform
The Full Support Platform, With AI Built Into Every Part of It
Ticketing, live chat, knowledge base, workflows, SLAs, and reporting come built in. You don’t buy a help desk and an AI tool separately: AI agents work inside the same modules your team uses every day.
Ticketing
Manage, prioritize and resolve every request in one shared inbox.
AI Background Agent sets type, priority and category on arrival and merges duplicates.
Live Chat
Talk to customers in real time on your website and in your app.
AI Support Agent answers first and hands off to a person with the conversation summarized.
Omnichannel
Email, chat, WhatsApp, voice, SMS, Teams, Slack and social in one history.
AI The same agents, skills and rules work on every channel.
Knowledge Base
Public and private help centers, multi-brand and versioned with approvals.
AI Agents answer from your articles, and resolved tickets can become new articles.
Multilingual
Support customers in 40+ languages, including right-to-left.
AI Assist Agent translates replies so your team can answer in any language.
Workflow Automation
Rules, triggers, routing and time-based automations.
AI Call an AI agent on any ticket condition and turn its output into fields, notes or replies.
SLAs and Escalations
Response and resolution targets with reminders and escalations.
AI Frustrated customers are flagged on arrival, so urgent work is seen first.
Reports and CSAT
Dashboards for SLAs, team performance and customer satisfaction.
AI AI analytics show what AI resolved, where it handed off and the credits it used.
Plug In the Tools Your Team Already Trusts
Link BoldDesk with your messaging channels, business apps, and data sources. Human and AI agents see the whole customer story in one screen and can act on it right there.
- Email Channel
- WhatsApp Channel
- Voice Channel
- Microsoft Teams Channel
- Slack Channel
- SMS Channel
- Facebook Channel
- Instagram Channel
- Salesforce CRM
- HubSpot CRM
- Zoho CRM CRM
- Shopify E-commerce
- Stripe Billing
- Jira Issue tracking
- Azure DevOps Issue tracking
- GitHub Dev tools
- MCP Tools Agent tools
- API Tools Agent tools
- BoldDesk MCP Server AI assistants
- Claude LLM
- ChatGPT LLM
- Webhooks Automation
- Zapier Automation
- Google Workspace Productivity
Ready-made connections, plus any REST API or MCP server you add. View every integration
Security & Compliance
Enterprise-Grade Security and Compliance
Protect customer data with secure infrastructure, compliance-ready controls, and enterprise-grade access management.
- SOC 2 Type 2 report & GDPR compliant
- AES-256 encrypted infrastructure
- SSO and IP restrictions
- Role-based access control and audit logs
- HIPAA compliance with a signed BAA
- Secure cloud architecture
Customers
Backed by Syncfusion, Trusted by 41K+ Companies
4.5/5 on G2 · Spring 2026 Leader, High Performer, Momentum Leader, Best Results
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"BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products."
John S Head of Customer Support
Ethos Beauty Partners -
"The overall application functionality is good, UI/UX and the configurations including automations all the other services are constantly working fine."
Harsha R Support Team Lead
LTIMindtree -
"BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully."
Carlos R VP of Operations
Movisis Tecnologia Limited -
"BoldDesk provided an all-in-one solution that saves time and reduces redundancy, improving the user experience and shortening ticketing time by 50%."
Amy Syncfusion -
"Almost overnight, a problem that I've been fighting with every other day went away."
Mike Omiccioli Apexa iQ -
"I didn't know BoldDesk one year ago, and I have discovered a very good solution. Easy to integrate. The API is very well documented"
Luc Fombonne ioteecs
FAQ
Questions, Answered
Do I pay per agent?
No. Every plan includes unlimited human agents. You pay for your plan and its AI credits, which are used when an AI agent handles a conversation, a background agent works on a ticket, or someone uses the Assist Agent.
How do AI credits work?
Credits are used each time AI does work, such as answering a customer, predicting fields, or drafting a reply. Features with a switch run on every ticket and can be turned off anytime. The Assist Agent uses credits only when an agent runs it. Monthly credits reset each billing month, and you get alerts at 80% and 100%. If you run out, your human agents and features keep working, and you can top up at $40 per 1,000 credits or move to a higher plan. Handoffs to a human with no AI answer are free.
What's the difference between Support, Background, and Assist agents?
Support Agents talk to customers directly. Background Agents run automatically on every ticket, such as field prediction, sentiment, and auto-merge. Assist Agents help your human team inside the editor with drafts, rewrites, and articles.
Can AI agents take actions, or only answer questions?
They can take actions. Connect API Tools or MCP servers and give agents skills like issuing refunds, checking order status, or updating accounts, with approval steps wherever you want them.
Which channels are supported?
Email, Live Chat, WhatsApp, Voice, SMS, Microsoft Teams, Slack, Facebook, and Instagram, all in one conversation history.
Can I move from another help desk?
Yes. Import tickets, contacts, and knowledge base articles from your current tool, and your past tickets can help train your AI agents from day one.
Is there a free trial?
Yes. Start a free trial with no credit card and connect your knowledge to see your first AI agent answer within minutes.
Let AI Resolve the Routine.
Let Your Team Handle the Rest.
Your plan includes your human agents. You pay only for the work AI does.