BoldDesk® + GitHub Integration

Connect GitHub with BoldDesk® to bridge the gap between customer support and development teams. Create and link GitHub issues directly from support tickets, track progress, and stay informed without switching between applications.

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Why Integrate with GitHub

  • Improve collaboration between support and development teams.
  • Track customer-reported bugs, feature requests, and enhancements more efficiently.
  • Gain visibility into issue progress and resolution status.
  • Reduce manual follow-ups and keep everyone aligned.

Link and Unlink GitHub Issues

  • Link existing GitHub issues to support tickets for better traceability.
  • Search and associate issues directly from BoldDesk®.
  • Connect tickets with the right repository and project.
  • Unlink issues whenever needed while maintaining flexibility.
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Create GitHub Issues from BoldDesk®

  • Create GitHub issues directly from support tickets.
  • Turn customer feedback, bug reports, and feature requests into actionable work items.
  • Automatically associate newly created issues with the corresponding ticket.
  • Provide developers with the information they need without duplicating effort.

View GitHub Issue Details in BoldDesk®

  • Access issue information without leaving BoldDesk®.
  • View details such as issue title, repository, assignee, labels, and status.
  • Navigate to the corresponding GitHub issue with a single click.
  • Stay informed about development progress directly from the ticket page.
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Synchronize GitHub Issues with Support Tickets.

  • Keep GitHub issues and support tickets up to date automatically.
  • Receive the latest issue updates within BoldDesk®.
  • Ensure support and development teams are working with the same information.
  • Maintain better visibility throughout the issue resolution process.

For more information on how to get started with the Git Hub integration

Installing And Configuring The Git hub App
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