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BoldDesk + Ozonetel Integration

Track and manage every call as a ticket.

Why Integrate Ozonetel with BoldDesk?

  • Enhance Support Quality: Manage calls efficiently and streamline customer interactions.
  • Simplify Communication Processes: Improve team collaboration and productivity.
  • Boost Performance with Real-Time Monitoring: Track and analyze call activity to optimize support.

Make and Receive Calls from BoldDesk

  • Agents can directly make and receive calls within BoldDesk® using Ozonetel’s cloud telephony integration.
  • Transfer calls effortlessly to appropriate departments or support agents for quicker resolutions.

Track All Your Conversations

  • Agents can access call histories directly from BoldDesk.
  • Automatically generate tickets for outbound, inbound, and missed calls.
  • Agents can access complete call details, including call recordings from BoldDesk.

Categorize Your Calls

  • Link Ozonetel numbers to categorize calls for automatic ticket creation.
  • Assign Ozonetel numbers to specific groups or departments.

For more information on how to get started with the Ozonetel integration

Installing And Configuring The Ozonetel App right arrow icon

Manage Ozonetel within BoldDesk right arrow icon

TEST OUT ALL THE FEATURES OF BOLDDESK®

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  • No credit card required
  • Easy setup
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Explore Essential Pages

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Ticketing System

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Live Chat

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Omnichannel Service

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Task Management System

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AI Copilot

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