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BoldDesk® + Ringover Integration

Make and receive calls directly from BoldDesk®.

Why integrate Ringover with BoldDesk®

  • Elevate support quality with streamlined call handling.
  • Simplify communication processes and enhance efficiency.
  • Improve customer management and monitor call activity in real time.

Make and receive calls from BoldDesk®

  • Agents can make and receive calls directly from BoldDesk®.
  • Conduct conference calls with multiple clients seamlessly.
  • Easily transfer calls to other teams or agents.
  • Assign multiple agents to a single IVR number for efficient call handling.

Track all your conversations

  • Agents can view call history directly from BoldDesk®.
  • Tickets and activities will be automatically created for outbound, inbound, and missed calls, as well as voicemail.
  • Agents can access complete call details, including call recordings and voice messages.
  • Supports call transcriptions, enabling agents to access conversation logs directly within tickets.

Categorize your conversations

  • Link Ringover IVR numbers to categorize calls for automatic ticket creation.
  • Assign IVR numbers to specific groups or departments to ensure efficient resolution.

For more information on how to get started with the Ringover integration

Installation of Ringover Integration app right arrow icon

Managing phone calls with Ringover right arrow icon

TEST OUT ALL THE FEATURES OF BOLDDESK®

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  • No credit card required
  • Easy setup
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Explore Essential Pages

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Ticketing System

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Live Chat

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Omnichannel Service

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Task Management System

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AI Copilot

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