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    Customer Service Software

    Effortlessly resolve 70% of customer inquiries with our all-in-one platform.

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      Ticketing System Efficient, end-to-end ticketing system for your support team.
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      Live Chat Support customers in real time on your website or app.
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      Omnichannel Customer Service Manage Email, WhatsApp, Instagram, SMS and Facebook conversations in one inbox.
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      Knowledge Base Self-service, central repository of information for your customers.
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      Task Management Create and manage all tasks associated with resolving a ticket.
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      BoldDesk AI Automated AI support — 70% faster resolutions.
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  • AI Platform
    • AI Agent for Customers
      AI Agent for Customers Autonomous self-service that resolves questions instantly
    • AI Agent for Agents
      AI Agent for Agents An AI teammate that drafts and closes tickets for your team
    • AI Copilot for Agents
      AI Copilot for Agents Reply suggestions, tone rewrites, and thread summaries
    • AI Smart Actions
      AI Smart Actions (API & MCP) Trigger workflows and automations via API and MCP
    • AI Savings Calculator Estimate the hours and cost AI could save your team.
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    • Explore AI Use Cases Watch real support scenarios BoldDesk AI handles end to end.
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    Switching From Zendesk

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      Zendesk vs BoldDesk
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      Zendesk Pricing

    Switching From Freshdesk

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      Freshdesk vs BoldDesk
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      Freshdesk Pricing
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  • Solution

    Team Size

    • start-up
      Startup Easy to use and feature rich help desk software for startup.
    • small-business
      Small Business Affordable ticketing system that supports your company’s growth.
    • Enterprise
      Enterprise Help desk software with enterprise-grade features to provide enterprise support.

    Industries

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    Use Cases

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      Email Ticketing System
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      Shared Inbox Software
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      Blog Product news, tips, and latest updates on customer service and more.
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      Learning Center Educational resources to make your work easier.
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      How to Videos Visual content to easily learn how to use BoldDesk.
    • self help demo
      Self Help Demo Explore BoldDesk with a quick, self-guided demo.
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      Playbook Learn from practical examples and proven implementations.
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      Docs Tutorials and how-to guides about using BoldDesk.
    • bolddesk rest apis
      BoldDesk Rest APIs Flexible APIs and webhooks to build exactly what you need.
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      Customer Stories Discover inspiring success stories from across the world.
    • webinars
      Webinars Join live and on-demand webinars to learn and grow.
    • accessibility
      Accessibility Build Inclusive Digital Experiences with Accessibility Support.
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      Support Portal Get fast and dedicated support.
    • SLA
      SLA Review service scope and response commitments.
    • features and bugs
      Features and Bugs Request a feature or report a bug.
    • ROI calculator
      ROI Calculator Estimate savings and return in minutes.
    • csat calculator
      CSAT Calculator Measure customer satisfaction with ease.
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    • Email Ticketing System
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Product

  • Help Desk Ticketing System
  • Live Chat
  • Omnichannel Customer Service
  • Knowledge Base
  • BoldDesk AI
  • AI Agents
  • AI Copilot 
  • Mobile Apps

Features 

  • Workflow Automation
  • Satisfaction Survey (CSAT)
  • Multilingual Help Desk
  • Contact Management (CRM)
  • Reports & Analytics
  • Apps & Integration
  • Multilingual Knowledge Base
  • Client Portal Software
  • Customer Self-service Portal
  • Task Management Software

Use Cases

  • Help Desk Software
  • Email Ticketing System
  • Shared Inbox Software
  • Mobile Help Desk
  • Multi Brand Help Desk
  • Embedded Help Widgets
  • Enterprise Help Desk 
  • Web Help Desk
  • Ticket Management System
  • Complaint Management Software
  • Internal Help Desk Software
  • Trouble Ticketing Software

Alternatives

  • Freshdesk
  • Zendesk
  • ZohoDesk
  • HelpScout
  • HappyFox
  • Salesforce
  • Free Migration

Resources

  • Contact Support
  • Docs
  • Help Desk API Docs
  • Learning Center
  • Customer Stories
  • How to Videos
  • Self Help Demo
  • Product Updates
  • Roadmap
  • Webinars
  • Accessibility
  • SLA

Company

  • About Us
  • Become an Affiliate
  • Become a Partner
  • Blog
  • Press Room
  • Contact Us

Free Tools

  • AI ROI Calculator
  • CSAT Score Calculator
  • NPS Calculator
  • WhatsApp Link Generator

Product

  • Help Desk Ticketing System
  • Live Chat
  • Omnichannel Customer Service
  • Knowledge Base
  • BoldDesk AI
  • AI Agents
  • AI Copilot 
  • Mobile Apps
  • Help Desk Ticketing System
  • Live Chat
  • Omnichannel Customer Service
  • Knowledge Base
  • BoldDesk AI
  • AI Agents
  • AI Copilot 
  • Mobile Apps

Features ​

  • Workflow Automation
  • Satisfaction Survey (CSAT)
  • Multilingual Help Desk
  • Contact Management (CRM)
  • Reports & Analytics
  • Apps & Integration
  • Multilingual Knowledge Base
  • Client Portal Software
  • Customer Self-service Portal
  • Task Management Software
  • Workflow Automation
  • Satisfaction Survey (CSAT)
  • Multilingual Help Desk
  • Contact Management (CRM)
  • Reports & Analytics
  • Apps & Integration
  • Multilingual Knowledge Base
  • Client Portal Software
  • Customer Self-service Portal
  • Task Management Software

Use Cases

  • Help Desk Software
  • Email Ticketing System
  • Shared Inbox Software
  • Mobile Help Desk
  • Multi Brand Help Desk
  • Embedded Help Widgets
  • Enterprise Help Desk 
  • Web Help Desk
  • Ticket Management System
  • Complaint Management Software
  • Internal Help Desk Software
  • Trouble Ticketing Software
  • Help Desk Software
  • Email Ticketing System
  • Shared Inbox Software
  • Mobile Help Desk
  • Multi Brand Help Desk
  • Embedded Help Widgets
  • Enterprise Help Desk 
  • Web Help Desk
  • Ticket Management System
  • Complaint Management Software
  • Internal Help Desk Software
  • Trouble Ticketing Software

Alternatives

  • Freshdesk
  • Zendesk
  • ZohoDesk
  • HelpScout
  • HappyFox
  • Salesforce
  • Free Migration
  • Freshdesk
  • Zendesk
  • ZohoDesk
  • HelpScout
  • HappyFox
  • Salesforce
  • Free Migration

Resources

  • Contact Support
  • Docs
  • Help Desk API Docs
  • Learning Center
  • Customer Stories
  • How to Videos
  • Self Help Demo
  • Product Updates
  • Roadmap
  • Webinars
  • Accessibility
  • SLA
  • Contact Support
  • Docs
  • Help Desk API Docs
  • Learning Center
  • Customer Stories
  • How to Videos
  • Self Help Demo
  • Product Updates
  • Roadmap
  • Webinars
  • Accessibility
  • SLA

Company

  • About Us
  • Become an Affiliate
  • Become a Partner
  • Blog
  • Press Room
  • Contact Us
  • About Us
  • Become an Affiliate
  • Become a Partner
  • Blog
  • Press Room
  • Contact Us

Free Tools

  • AI ROI Calculator
  • CSAT Score Calculator
  • NPS Calculator
  • WhatsApp Link Generator
  • AI ROI Calculator
  • CSAT Score Calculator
  • NPS Calculator
  • WhatsApp Link Generator
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