Help Desk Features for Every Business Need
Streamline your support operations and enhance customer satisfaction with BoldDesk
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Trusted by companies of all sizes
Ticketing System
Organize all your support requests in one place, route them to the appropriate agents, customize support creation forms, collaborate with your teammates, and increase agent productivity.
Email to Ticket with AI-Powered Replies
Convert incoming support emails into tickets instantly and enhance them with AI-generated responses ensuring faster, context-aware replies without manual effort.
Live Chat
Enhance customer engagement and support with our live chat features. Seamlessly integrate live chat into your website, track conversations, and ensure timely responses to customer queries. Below are the key features available in our live chat module.
Enhance Support Efficiency
Enhance your team's efficiency with features like canned responses, chat history, and file sharing, enabling quick and effective handling of multiple inquiries.
Export Conversations
Send chat transcripts to customers via email for their records.
Advanced Sorting Options
Sort conversations by source, status, or priority for streamlined management.
Chat SLA Management
Automate response goals and ensure timely support by setting SLAs for live chat. Track key metrics, send reminders, and escalate overdue chats to maintain service quality.
Web SDK Chat Customization
Easily integrate and tailor the chat widget’s behavior and appearance using Web SDK—giving you full control over the chat experience.
Link Conversation to Ticket
Convert live chat conversations into support tickets to enhance tracking and resolution.
Offline email for customers
If a customer goes offline before receiving a reply, the agent's response will be sent via email.
Email Transcripts
Send chat transcripts via email, allowing customers to access past conversations anytime.
Enhanced Widget Client API
Control chat sessions, widget visibility, and interactions with advanced customization options.
Custom CSS & JS for Chat Widget
Personalize your live chat widget with custom CSS and JavaScript to match your brand and add unique functionality for a tailored user experience.
Iframe Embedding
Embed the live chat widget directly into your webpage layout for a seamless, native-like support experience.
Omnichannel Inbox
No more switching between apps. Manage all your customer conversations across multiple channels from a single unified inbox.
Generative AI-Powered Copilot
Reduce support volume and increase efficiency with a Generative AI and automations
Summarize Tickets
AI Automate creates brief summaries of long tickets, helping your team understand the core issue and respond promptly.
AI-Suggested Replies
Insert smart, context-aware answers into email notifications using a simple placeholder—no manual input needed.
AI Agent Customization
Control tone and response length to match your brand. Preview and fine-tune replies before going live.
AI Actions
Let AI execute tasks like order cancellations or data lookups by integrating with internal and external APIs.
Knowledge Base
Self-service, central repository of information for your customers.
Public Knowledge Base
Create self-help materials for your products, such as documentation, user manuals, and a help center.
Internal Knowledge Base
An organization’s centralized repository of information for internal use.
Workflow Automation
Using no-code automation, create a business-specific operation workflow to perform recurring manual tasks at each stage of the ticket life cycle. SLAs allow you to automatically set the response and resolution times for tickets.
SLA Notifications
Send an email to a support team, notifying them about SLA-specified remaining time, and as applicable, breach.
Customization
Create a customized ticket form with custom ticket fields and control the visibility of the fields with the field display condition. Change the logo, login options, ticket layout preferences, and password policies in the help center for each brand.
Email Templates
Email templates allow you to modify predefined email content as needed. Brand-based customization of templates is also supported.
Customization
Create a customized ticket form with custom ticket fields and control the visibility of the fields with the field display condition. Change the logo, login options, ticket layout preferences, and password policies in the help center for each brand.
Email Templates
Email templates allow you to modify predefined email content as needed. Brand-based customization of templates is also supported.
Reports & Analytics
Display insightful, real-time data using the built-in reports and dashboard to help you make informed decisions about improving customer service. Track SLAs and improve customer satisfaction and team performance for your business by monitoring every aspect of your support experience.
Security
To protect your customers' data, security systems control access to your entire organization and secure your data at multiple levels. Encryption, audit logs, IP restrictions, and SSO are features that can help you protect your data and limit access to only authorized users.
Ticket Access Scope
Specify the level of ticket access for an agent when viewing tickets in the support center.
Mobile Apps
A help desk in your pocket! With the BoldDesk mobile help desk app, you can serve your customers from anywhere.
Test out all the features of BoldDesk
Start your 15-day free trial with instant access
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No credit card required
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Easy setup
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80% AI Agent Automation
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100+ Rich Features
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No credit card required
-
Easy setup
-
80% AI Agent Automation
-
100+ Rich Features
