One Knowledge Base That Reaches Every Language
Multilingual Knowledge Base: Global Self-Service, One Source of Truth.
Publish multilingual content from a single knowledge base, track every translation, and help customers find answers in their preferred language — with language-specific analytics.
-
No credit card required
-
15-day free trial
-
40+ languages, RTL supported
-
No credit card required
-
15-day free trial
-
40+ languages, RTL supported
Trusted by Companies of all Sizes
Backed by Syncfusion
41K+
Companies worldwide
25+
Years in business
80%
of the Fortune 500 use Syncfusion software
3M+
Tickets Migrated
Free
Migration & Onboarding
SOC 2, GDPR & HIPAA
Compliant
99.9%
Uptime SLA
The cost of one language
Customers Expect Answers in Their Language — Not Another Support Queue
Customers Can't Read the Answer
Customers who can't read your help center in their own language give up searching and email support instead — for a question you already answered.
Language Limits Growth
A single English-only knowledge base quietly caps how far into new markets you can expand without adding regional support headcount.
Outdated Content Misleads Customers
Translated once and never revisited, articles drift out of date — so the "self-service" answer a customer finds is often the wrong one.
Powered by BoldDesk AI
Support That Speaks Every Language, Without Hiring for Every Language
From writing the first draft to helping a customer find it, AI shows up at every stage of your multilingual knowledge base.
AI Article Generation
A Blank Page Becomes a Published Draft in Minutes
Turn a few ideas into a complete knowledge base article with AI. A support manager who needs an article live today can prompt AI in Italian, French, English, or any supported language and get a structured draft instantly. Review, refine, and publish faster without starting from scratch.
AI Writing Assistance
Refine Articles Before You Publish
An article that's unclear, too long, or filled with errors can be polished instantly in the editor. Fix grammar, improve clarity, expand content, or adjust length with AI to deliver better support content in any language.
AI Summarization
Review Long Articles Faster with AI
Get a concise summary of any article instantly, making it easier to review content before updating, translating, or republishing it.
AI-Powered Search
Help Customers Find the Right Answer, Faster
AI-powered search and content recommendations return results in the language a customer searches in, so they find the answer themselves instead of contacting support.
What's Included
Everything You Need to Scale Support Globally
Manage Multilingual Content from One Place
Set a primary language and add secondary languages as needed. Create and manage all language versions under the same record, making multilingual content easier to maintain at scale.
Deliver a Consistent Experience Across Languages
Keep categories and sections aligned across every language version, making it easier for customers to navigate your knowledge base and find the information they need.
Restore Changes with Confidence
Track every article update and translation change. Review version history, compare edits, and quickly restore previous versions when needed.
Publish Accurate Content Across Every Language
Route translated articles through review and approval workflows to ensure only verified, high-quality content reaches customers.
Help Global Customers Find Your Content
Set meta titles, meta descriptions, and social share tags (OG title/description) for each language, so customers can find your knowledge base through search engines and discover content in their preferred language.
Improve Content with Language-Specific Insights
Track views, likes, dislikes, and comments for each language version to identify content gaps and improve article quality — the same reporting and analytics engine that powers insights across the rest of BoldDesk.
Business Impact
What Changes When Language Isn't the Barrier
One translated knowledge base, felt on both sides of the conversation — the customer waiting for an answer, as part of a broader customer self-service portal, and the team scaling to reach them.
Fewer Language-Driven Tickets
Customers solve their own problem in seconds instead of emailing support for a question you already answered.
Markets Without New Headcount
Turn on a new language and cover a new region's support load in days — not with a new regional hire.
Nothing Stays Stale by Accident
Mark individual translations — or all of them at once — as outdated, so writers always know what needs a refresh.
Stronger Visibility in Local Search
Per-language SEO means each translation can actually be found by the customers it was written for.
Faster Drafts, Clearer Answers
AI drafts and polishes content in minutes — writers publish faster, and customers read a well-written answer instead of a rushed one.
Real Collaboration, Not Email Threads
Writers, translators, and reviewers work on the same article through review and approval — no drafts lost in someone's inbox.
Coverage
Every Language Your Customers Already Speak
Don't see yours? Tell us — the language list keeps growing based on customer requests.
What customers say
Real Results. Real Customer Stories.
Simple, All-Inclusive Pricing
One Flat Price. Multilingual Knowledge Base Included — Not an Add-On.
No tiers to unlock, no per-language upcharge. Every plan gets the complete platform.
Starter
Growth
Pro
Enterprise
Just BoldDesk.
$99
/ month. Billed yearly
| Number of Agents | Monthly (yearly billing) |
AI Credits
(Included for first 3 months)
|
|---|---|---|
| 5 |
$99
/ month
$1,188 billed yearly
≈ $20 / agent
|
500
credits / month
|
| 25 |
$349
/ month
$4,188 billed yearly
≈ $14 / agent
|
1,500
credits / month
|
| 50 |
$499
/ month
$5,988 billed yearly
≈ $10 / agent
|
2,000
credits / month
|
| 100 |
$999
/ month
$11,988 billed yearly
≈ $10 / agent
|
3,000
credits / month
|
EVERYTHING INCLUDED
- Omnichannel ticketing: Email, Chat, WhatsApp, Social, Voice: 10+ channels
- Workflow automation & SLA management
- Knowledge base & customer portal
- AI Copilot & AI Agents: Flat published rates, never per-resolution fees; starter credits in every plan
- Custom roles, SSO/SAML, audit logs: No "enterprise tier" required
- Advanced reports & custom dashboards
- Free expert migration & guided onboarding
Free Migration & Onboarding
Switch Without the Risk — Your Knowledge Base Comes with You
Free expert migration of your knowledge base, tickets, and automations — verified in a live sandbox before your team switches.
Free expert-led migration
Tickets, contacts, knowledge base, and automations, rebuilt so your rules work from day one.
Review in a live sandbox
Verify everything before your team switches over. Nothing changes until you say so.
Free until your contract ends
Switch before renewal without paying for two help desks.
Guided onboarding on every plan
Most teams are productive within hours of go-live.
Secure, expert-led migration
|
3M+ tickets migrated
-
Up to 70% Savings vs Zendesk
-
G2 Leader Fastest Implementation
-
30-Day Money-Back Guarantee
-
Enterprise Grade Security
-
99.9% Uptime SLA
Security & Compliance
Trusted Security for Your Global Knowledge Base
Protect sensitive content with enterprise-grade security, compliance standards, and role-based access controls — the same protections on every plan.
-
SOC 2 & GDPR compliant
-
AES-256 encrypted infrastructure
-
SSO and IP restrictions
-
Role-based access control and audit logs
-
HIPAA-ready workflows
-
Secure cloud architecture
Frequently Asked Questions
40+ languages today, including right-to-left languages like Arabic and Hebrew.
It's included in BoldDesk's one flat price — no add-on, no higher tier required.
Yes — AI can generate and refine articles, summarize long ones, and power search, so content stays easy to manage across every language.
Mark any translation outdated, individually or all at once, so writers know what to refresh.
Yes — free expert-led migration rebuilds your tickets, contacts, knowledge base, and automations.
Give Every Customer a Knowledge Base in Their Language
15-day free trial. No credit card required.
-
No credit card required
-
Easy setup
-
100+ rich features
-
SOC 2 · GDPR · HIPAA
-
No credit card required
-
Easy setup
-
100+ rich features
-
SOC 2 · GDPR · HIPAA