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Free Help Desk Software for Startups Empower Startup Support with Elite UI
Deliver great support without the overload. Centralize conversations, automate tasks, and impress, before your team even needs to scale.
- Free 1-year license for 10 agents.
- Resolve Tickets 50% Faster.
- Cut 80% of Repetitive Work.
- Boost CSAT by 40%.
Trusted by companies of all sizes
TURN EVERY CUSTOMER INTO A LOYAL FAN, EFFORTLESSLY
Customer Support Software That’s Scalable and Simple for Startups
Smart Support
Give your customers the care they deserve. Handle every request with ease, across chat, email, social media, and more.
Startup Circle
You’re not alone. Connect with fellow founders, share wins, and grow together with expert guidance.
Zero Pressure
Building a startup is hard. Getting started with BoldDesk isn’t. Try it free, no strings attached.
Startup Eligibility Criteria for a Free License
To qualify, startups must satisfy all of the following criteria.
Revenue less than $1 million in ARR.Have not raised more than $10 million funding.Must be a new BoldDesk Customers.
TRANSFORM YOUR STARTUP’S CUSTOMER SUPPORT TODAY
Deliver Faster, Smarter Support That Keeps Your Customers Coming Back
Simplify your support with a platform built to grow with you. Resolve issues quickly and keep customers happy from day one.
Omnichannel ticketing
Manage emails, forms, and phone requests in one place.Automatically convert all sources into organized tickets.Handle everything through one unified interface.
Internal collaboration
Start private notes for internal discussions.Use @mentions to instantly bring teammates into tickets.Add watchers to keep everyone in the loop.
Mini CRM Contact Module
Store and manage customer details in one view.Group contacts by company and add private notes.Access full ticket history for customers anytime. 
Automations
Auto-assign tickets to the right agents.Trigger SLAs, surveys, and custom workflows.Save time by automating repetitive tasks. Reports and analytics
Get real-time dashboards to track team performance.Analyze ticket trends and customer satisfaction.Monitor SLA metrics and drive improvements.
SMARTER STARTUP SUPPORT
Modern help desk software built to grow with your startup
Deliver startup customer service with a platform that grows with you. Resolve issues fast with no extra hires needed.
Self-Service Made Simple
Let users log product issues anytime and track progress stress-freeProvide instant solutions with a searchable, self-serve knowledge base.Support That Saves Time
Report technical or compliance issues and get fast resolutions.Automate admin work and centralize documentation.Built for Developers
Track bugs, feature requests, and team tickets in one place.Auto-assign tasks and collaborate effortlessly across dev teams.
Self-Service Made Simple
Let users log product issues anytime and track progress stress-free.Provide instant solutions with a searchable, self-serve knowledge base.Support That Saves Time
Report technical or compliance issues and get fast resolutions.Automate admin work and centralize documentation.Built for Developers
Track bugs, feature requests, and team tickets in one place. Auto-assign tasks and collaborate effortlessly across dev teams.AI-ENHANCED SUPPORT FOR STARTUPS
Too many tickets, not enough time? Let AI handle the busywork
Automate tasks, reply smarter, and resolve faster. AI features in BoldDesk help your startup deliver support that scales without extra effort.
Smart Support for Growing Startups
The BoldDesk AI Agent provides instant answers to common questions via the self-service portal, reducing response time and improving customer satisfaction.
Your AI-Driven Support Assistant
The BoldDesk AI Copilot helps your startup team by suggesting quick replies, summarizing conversations, and correcting grammar, saving precious time and reducing back-and-forth.
Smart Support for Growing Startups
The BoldDesk AI Agent provides instant answers to common questions via the self-service portal, reducing response time and improving customer satisfaction.
Your AI-Powered Support Assistant
The BoldDesk AI Copilot helps your startup team by suggesting quick replies, summarizing conversations, and correcting grammar, saving precious time and reducing back-and-forth.
INTEGRATIONS
Seamlessly Integrate Your Startup Help Desk with Popular Apps and Platforms
BoldDesk works with your favorite tools, like Slack, Microsoft Teams, Zoom, and Google Workspace, to streamline workflows, improve communication, and boost team productivity.
What Our Customers Say
We are a CRM platform based in Brazil, and we previously used a GitHub project to manage customer requests. BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully. It allows our clients to open and track tickets easily.
Excellent message management as well. Possibility of interface customization. Excellent permission management. Excellent rule management. Very comprehensive with various features. I trust in this product and I love it.
BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products. Their customer support is prompt and helpful.
The overall application functionality is good, UI/UX and the confifurations including automations all the other services are constantly working fine. When it comes to response & resolution for a support tickets it is very satisfactory.
Always On Support: Help Desk Access Across All Devices
Stay connected to your customers on the go access, manage, and resolve support tickets securely from any device, anywhere your startup takes you.
Mobile-ready. Tablet-friendly. Desktop-optimized.
Deliver fast, secure support from iOS, Android, Mac, or Windows right when your customers need it most.
Frequently Asked Questions
The following are the startup program requirements:
- Must be a new BoldDesk customer (previous or current paying BoldDesk customers are not eligible).
- Have not raised more than $10 million in funding
- ARR less than $1 million
Only BoldDesk Momentum plan is applicable.
After you have successfully applied, BoldDesk will contact you through email to inform you of the status of your application and the information needed to get started.
If your requirement exceeds 10 agents, please contact the team.
The BoldDesk team will contact you 30 days before your free period is over. You will be given the option to pay for a continued subscription. If you do not wish to convert your subscription to a paid plan, you can cancel it.
Your subscription will renew at BoldDesk’s regular price. If you choose a yearly payment plan, that price is 20% lower than the monthly payment plan.
Free for 1 year, scale support without hiring new Agents
Let BoldDesk AI Do the Heavy Lifting While Your Team Shines
No credit card required
