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Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone.
The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Stabilizing your customer service needs better determine the best Freshdesk alternatives for your company. This calls for understanding your needs and selecting the tools that align with them.
This guide will briefly explore the top alternatives to Freshdesk, highlighting their key features, costs, and optimal use cases.
Why consider Freshdesk Alternatives?
While Freshdesk offers comprehensive customer service solutions, it’s not the ideal fit for every business. Many organizations find themselves searching for alternatives due to specific limitations and challenges:
- Pricing constraints: Freshdesk’s advanced features are often locked behind expensive subscription tiers, which may not align with all budgets
- Steep learning curve: Many users report finding the platform unintuitive and difficult to navigate efficiently
- Integration complexity: Setting up integrations can be time-consuming and technically challenging
- Feature overload: The extensive feature set can overwhelm teams that need simpler, focused solutions
- Scalability concerns: Some businesses find the per-agent pricing model extremely expensive as they grow
These reasons make it a significant motivator for you to seek alternatives to Freshdesk vs Zendesk.
Top 10 Freshdesk Alternatives for 2025
Our curated list features a variety of customer service platforms, many of which offer free plans or trials, making it easy to explore their capabilities and find the right solution for your needs.
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Let’s explore the 10 top alternatives to Freshdesk, highlighting their key features and ideal users.
1. BoldDesk
We will, of course, toot our own horn first. BoldDesk® stands out as a robust alternative for Freshdesk, combining powerful functionality with user-friendly design. Its modern approach prioritizes both agent efficiency and customer satisfaction.
BoldDesk aims to help businesses to streamline customer service operations, ensures real-time support and improve the overall customer experience.
BoldDesk key features
Benefits of BoldDesk as the best Freshdesk competitor
- Superior user experience: BoldDesk’s user interface prioritizes intuitive navigation and clean design.
- Unlimited agent pricing: Offers cost-effective plans by allowing unlimited agents, eliminating the need for per-agent fees.
- Free migration support: A dedicated BoldDesk team assists with hassle-free, no-cost migration from other customer service platforms.
- Advanced multibranding and customization: Ideal for businesses of all sizes, BoldDesk provides highly customizable support portals tailored to each brand’s identity and customer needs. Users can easily navigate the customer portal to find the help they need.
- Emails to ticket conversion: Uses a robust ticketing system that enables users to track, monitor, and convert support emails to tickets, for efficient support.
- Real time support: BoldDesk’s live chat software assists agents to offer prompt responses to clients and improve the overall customer experience.
- Streamlined omnichannel inbox: Support agents can manage all customer interactions from various communication channels within a single, unified inbox.
- Improved customer satisfaction: By adhering to SLAs, BoldDesk focuses on delivering timely and effective support to meet customer expectations.
- Multilingual help desk: Breaks down language barriers by offering multilingual support, improving accessibility and communication with global customers.
- Enhanced AI assistance: Provides an AI feature that summarizes tickets and KB articles, translates texts into multiple languages, and helps in creation of SEO-optimized content.
- Efficient integration: BoldDesk integrates smoothly with popular tools and applications, helping users streamline workflows, and eliminate data silos.
- Robust automation: Offers a robust automation feature which helps in automating repetitive tasks to reduce manual workload, increase efficiency, and boost agent productivity.
- Integrated mobile help desk app: Provides a modern, user-friendly mobile customer service application that allows users to work from anywhere.
To learn more about BoldDesk features, check out this video:
BoldDesk pricing
BoldDesk offers exceptional flexibility with two distinct pricing models:
- Scale:Â $12/agent/month
- Momentum:Â $25/agent/month
- Enterprise:Â $39/agent/month
BoldDesk’s unlimited agents plan is priced based on monthly ticket volume, starting at 500 tickets.
Choose from three options:
- Essential: $99
- Pro: $199
- Business: $399
Additionally, BoldDesk offers a special startup program providing 10 Momentum plan agents for free for your first year.
To reach out, don’t hesitate to contact the BoldDesk support team. You can also start a 15-day free trial or arrange for a live demo.
2. HubSpot Service Hub
HubSpot Service Hub excels for businesses already utilizing HubSpot’s marketing and sales ecosystem, providing a seamless integration between customer service and other business operations.
Pros
- All in one platform for marketing, sales, and customer support
- Has free CRM platform
- Intuitive user interface with minimal learning curve
Cons
- Cost increases significantly with additional users
- Advanced features require higher-tier plans
Pricing
Starts at $20/month.
3. Intercom
Intercom is an alternative that excels in self-service support, emphasizing real-time engagement throughout the customer journey, including customer onboarding, support, sales, and marketing.
Pros
- Rapid implementation with minimal setup time
- Comprehensive knowledge base capabilities
- Seamless website integration
Cons
- Limited reporting flexibility compared to other options
- Knowledge base customization restrictions
Pricing
Starts at $99/month.
4. Zendesk
Zendesk is a powerful platform tailored for enterprise-level companies. It serves as a comprehensive customer service and engagement solution, offering a suite of tools to help businesses manage customer interactions, support, and relationships effectively. 
Zendesk system
Pros
- Extensive customization capabilities
- Comprehensive reporting and analytics suite
- Supports multiple languages
Cons
Pricing
Starts at $19/user/month.
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5. Salesforce Service Cloud
Salesforce Service Cloud is an ideal Freshdesk alternative for teams already invested in the Salesforce ecosystem, providing seamless integration with its robust CRM platform for better customer experience.
Pros
- Deep customization capabilities
- Straightforward setup process for existing Salesforce users
- Free trial period to evaluate functionality
Cons
- No built-in chat survey capabilities
- A bit expensive with no free plan
Pricing
Starts at $25/user/month.
6. Zoho Desk
Zoho Desk is a good Freshdesk alternative for sales-focused teams. It is designed to help businesses manage and streamline their customer service operations.
Zoho Desk provides a centralized platform for handling customer queries, support tickets, and other related activities.
Pros
- Offers a free plan for small teams
- Provides automation in all pricing plans
- Has multiple integrations
Cons
- Less flexible customization compared to premium alternatives
- Limited advanced reporting in lower tiers
Pricing
Starts at $18/user/month.
7. HappyFox
HappyFox is a strong alternative to Freshdesk for teams looking for integrated project management capabilities. It’s built to help businesses effectively handle customer inquiries, support tickets, and various service requests.
HappyFox provides a centralized system for tracking and organizing customer interactions, allowing businesses to streamline their support processes and enhance customer satisfaction.
Pros
- Supports live chat
- Conducts progressive surveys
- Offers case management feature
Cons
- Email management limitations reported by some users
- Higher price point compared to some alternatives
Pricing
Starts at $29/user/month.
8. Help Scout
Help Scout is a perfect alternative for growing teams. It provides meaningful tools to enhance the user experience for customers and your team.
Pros
- Offers an interface for tracking emails and replies.
- Robust tagging system.
- Comprehensive workflow automation feature.
Cons
- Customization options for the knowledge base are limited.
Pricing
Pricing starts at $20 per user per month.
9. Kayako
Kayako is a customer service software platform that helps businesses efficiently manage and support customer interactions. It provides a suite of tools and features designed to streamline customer support workflow.
Pros
- Provides a comprehensive ticketing system
- Flexible departmental structure
- User-friendly interface
Cons
- Variable pricing structure can be confusing
- Some users report slower ticket processing
Pricing
Contact Kayako.
10. LiveAgent
LiveAgent focuses on real-time customer interactions, excelling in live chat capabilities and online customer support.
Pros
- Reliable ticket management system
- Insightful reporting and analytics
- Supports self-service
Cons
- Premium features require additional payment
- Complex mobile apps
Pricing
Starts at $15/user/month.
How to choose the right Freshdesk alternative
Selecting the ideal alternative to Freshdesk requires careful consideration of several critical factors:
- Business needs: Start by identifying the specific features your company needs. Then do extensive research whether the customer service software offers those capabilities.
- Cost and pricing plans: Compare monthly and annual pricing options. Make sure the cost aligns with your budget while providing good value for the features offered.
- Customer reviews: Read reviews on trusted platforms to gain insights from other users’ experiences with the software.
- Scalability: Choose a solution that can grow with your business. Begin with a basic plan and upgrade to more advanced packages, like Pro or Enterprise, as your business needs evolve.
- Productivity impact: Evaluate whether the software can improve your team’s efficiency by automating routine tasks and streamlining workflows.
- Integration capabilities: Ensure the software can integrate seamlessly with your existing tools and systems to enhance agent productivity.
- Support: Select a platform that offers reliable, round-the-clock support to assist you whenever needed.
Table summary of the 10 alternatives to Freshdesk
The following is a comprehensive table summary of the top 10 Freshdesk competitors.
| Name | Features | Pricing plan |
| BoldDesk |
|
Starting at $12/agent/month. |
| HubSpot Service hub |
|
Starting at $20/month/user. |
| Intercom |
|
Starting at $99/month/user. |
| Zendesk |
|
Starting at $19/month/user. |
| Salesforce Service Cloud |
|
Starting at $25/month/user. |
| Zoho Desk |
|
Starting at $18/month/user. |
| Happyfox |
|
Starting at $29/user/month. |
| Help scout |
|
Starting at $20/month/user. |
| Kayako |
|
Contact Kayako. |
| LiveAgent |
|
Starting at $15/month/user. |
Choosing the best alternative to Freshdesk!
While choosing the right Freshdesk competitor, you need to have a clear view of the best functionalities and features, pros, cons, and pricing.
In summary, the listed Freshdesk alternatives provide a range of features and pricing options to meet your company’s unique needs. By exploring these alternatives, you can find the right customer service solution that aligns with your business goals and ensures excellent customer support.
If you’re looking to provide your team with a comprehensive alternative to Freshdesk solution, BoldDesk help desk is the way to go. It is user-friendly and affordable and provides a range of cloud-based help desk features that can revolutionize your customer service.
We hope this article was helpful. Are there any other Freshdesk alternatives that you think should have featured on this list? Please feel free to share your thoughts and suggestions in the comment section below.
Related articles
- 16 Best Zendesk Alternatives for Businesses in 2025
- 11 Best Intercom Alternatives for Businesses (2025)
Frequently Asked Questions
You might want to switch if you find Freshdesk’s pricing structure limiting, its interface unintuitive, its integration processes cumbersome, or its features overwhelming for your specific needs.
Consider your company’s specific needs, budget constraints, required features, scalability requirements, integration capabilities, and read customer reviews to make an informed decision.
Most alternatives offer migration assistance. For example, BoldDesk provides free migration services, with a dedicated team available to help transfer all your data seamlessly.
Yes, several alternatives offer free plans with limited features, including Zoho Desk. BoldDesk also offers special pricing for startups with 10 free Momentum plan agents for the first year.
The Freshdesk per-agent pricing can become expensive as your team grows. Solutions like BoldDesk offer both traditional per-agent pricing and unlimited agent plans based on ticket volume, potentially saving costs for larger teams.
Look out for costs related to additional features, integration capabilities, customization options, migration and scaling fees as your business grows.
BoldDesk delivers AI-powered multilingual support for 33 languages, making it ideal for small and mid-sized teams expanding into global markets. Its translation tools keep interactions natural and efficient.
For small businesses with budget constraints, options like BoldDesk, Zoho Desk, and LiveAgent offer more affordable entry-level pricing tiers.
These platforms also provide essential features like ticket management, omnichannel support, and knowledge base without the enterprise-level complexity.
