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Any organization’s effectiveness depends on the strengths of its customer support, and success starts with delivering top-tier services to every customer.
As the winter season rolls in, we are delighted to announce that BoldDesk® has been recognized in different categories as a leader in the G2 Winter 2025 quarterly reports.
Our help desk ticketing system has earned its place as a standout in the help desk industry for another season.
With BoldDesk®, great customer service is just a click away!
BoldDesk’s G2 Winter Awards in 2025
Once again, it’s that time of year to receive the quarterly published G2 winter awards report. Among the badges that were awarded to BoldDesk are:
Leader — Help Desk
BoldDesk® has been recognized as a Leader in the Grid® Report for Help Desk | Winter 2025 awards.
Its consistent performance, easy setup, and exceptional customer service have earned praise from customers.
Momentum leader
BoldDesk has also earned recognition in the Momentum Grid® Report for Help Desk | Winter 2025
Its rapid growth and the successful launch of new features such as omnichannel inbox, AI Agent, and more within a short period have driven remarkable customer satisfaction.
Being readily scalable and continuous updates of new features has positioned BoldDesk as a leading solution in the ticketing industry.
Leader – Small Business
BoldDesk has been ranked as a leading solution for small businesses in the Small-Business Grid® Report for Help Desk | Winter 2025.
Its affordability in pricing, ease of use, and tailored features are designed to meet the needs of smaller teams.
BoldDesk also has a free trial and free options for startup businesses, making it a more scalable help desk solution.
It enables small businesses to streamline customer support while maintaining high-quality services.
EMEA—Leader 2025
BoldDesk is known for its excellent customer support, as highlighted in the EMEA Regional Grid® Report for Help Desk | Winter 2025 which recognizes it as a leader in the EMEA marketplace.
BoldDesk’s strong customer support covers Europe, the Middle East, and Africa (EMA), showcasing its ability to cater to businesses of all sizes, across the globe.
With innovative and reliable solutions such as an omnichannel inbox and multilingual support, BoldDesk effectively serves a diverse global customer base.
Leader – Americas
BoldDesk has been listed as the outstanding G2 leader in the Americas Regional Grid® Report for Help Desk | Winter 2025 award.
This prestigious honor celebrates the platform’s great commitment to resolving issues instantly, delivering excellent experiences, and leaving a lasting positive impression on American clients.
Leader – Europe
BoldDesk has been listed as a superior G2 leader in the Europe Regional Grid® Report for Help Desk | Winter 2025.
Its commitment to customer satisfaction, devotion to European regulations, and special ability to meet the unique needs of businesses in the region have made it the preferred help desk solutions.
Why BoldDesk earned the G2 winter awards
Winter is a time for reflection for most businesses an opportunity to evaluate achievements and set new goals.
For online customer support software, it is also a season of increased demand as businesses work towards enhancing their customer support operations.
Here are a few reasons why BoldDesk emerged as the top G2 leader:
- Robust ticketing software allows efficient customer issue tracking, agent assignment, and progress monitoring.
- A consolidated omnichannel inbox helps agents efficiently handle all incoming inquiries from customers’ preferred communication channels like live chat and email in a unified platform.
- Extensive help desk customizations enables businesses to design the system to their specific requirements and workflows. You can customize ticket fields, SLA automation rules, and more.
- AI Copilot feature allows businesses to enhance ticket handling, write better responses, and generate better knowledge-based articles.
- Multilingual support lets companies assist a diverse customer base by offering resources and overall support in multiple languages worldwide.
- Efficient help desk automation helps perform repetitive tasks like sending email notifications, escalating tickets, and agent assignments based on keywords.
- Insightful reports and analytics provide valuable data on help desk performance, like ticket volume, resolution times, customer satisfaction, and agent productivity.
- Top-notch security ensures your customers’ data is kept secure through features such as function-based access control, data encryption, and audit trails.
To our customers: Thank you for choosing BoldDesk!
BoldDesk extends heartfelt gratitude to its valued customers, both online and offline, for their solid support and trust, which have helped achieve these prestigious G2 awards.
Your feedback, online reviews and loyalty continue to inspire us to innovate and deliver distinctive help desk solutions tailored to your needs.
This recognition in the G2 Winter Awards 2025 is a shared success. The BoldDesk team is honored to partner with you on your journey toward offering excellent customer service!
Are you prepared to join BoldDesk?
BoldDesk, a recognized G2 winter awards leader in help desk ticketing software, is driven by a commitment to providing high-quality customer service.
As seen in the G2 winter awards 2025, BoldDesk has solidified its reputation as a global help desk platform for consistently delivering outstanding value and high satisfaction.
Get started with BoldDesk today and transform your customer support with its robust features, tailored to streamline your processes. Organize a live demo and take advantage of the free trial to explore more about BoldDesk. If you have any questions, contact BoldDesk support.
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