Email Ticketing System
Shared Inbox Software
Multi Brand Help Desk
Internal Help Desk Software
Trouble Ticketing Software
Mobile Help Desk 
Knowledge Base Software
Self-service, central repository of information for your customers.
What is knowledge base software?
- Knowledge base software, is a tool that helps organizations to create, organize, and manage information.
- This information can include frequently asked questions (FAQs), how-to articles, learning resources, white papers, or any other type of content that a company may want to share with its customers or employees.
- It serves as a central repository where information is stored and managed in a structured way, often allowing users to search for and access the information they need independently.
Knowledge Base Solution
Unlimited articles
Create unlimited knowledge base articles for different brands and products.
Workflow
Design and manage your documentation publishing process.
Instant search
Powerful search function so help centers get instant answers.
Auto suggest
Finding solutions by searching the knowledge base for relevant articles based on the keywords in the tickets.
Tags
Apply tags to articles to organize your content library.
Article performance
Measure article engagement in terms of views, likes, dislikes, and comments.
Manage categories
Organize your knowledge base tool categories, sections, and articles to appear in the desired order.
Categories & sections
Use categories and sections to organize and group your articles up to 3 levels.
Drag & drop to organize
Organize articles by dragging and dropping them among categories and sections.
Category-level access
Category-level access allows you to limit the visibility of an article to specific users.
Powerful Article EditorÂ
With a simple yet powerful visual editor, creating and editing help articles is now easier than ever.
Markdown editor
The Markdown editor makes it simple to create, edit, and style knowledge base articles.
HTML (WYSIWYG) editor
The powerful visual editor built into the knowledge base provides advanced options for creating and editing content.
Auto save
Unpublished changes to an article are automatically saved as drafts.
Multiple versions
When you make changes to articles, a new version is saved automatically.
Instant preview
View how your articles will appear to your customers before publishing them.
File attachments
Attach multiple files to your articles up to 30 MB.Â
Images and videos
Insert an image from your computer or insert an inline image. Embed a video from a third-party website (YouTube, Vimeo).
Tables
Using the Markdown/HTML editor, create table rows and columns in your KB articles.
Code block
Code blocks enable you to display source code in your article with syntax highlighting.
Knowledge Base Platform
Create a separate knowledge base site for each product or department and keep related, product-specific articles updated and managed through a single help center.
Multilingual Knowledge Base
Create and manage a multilingual knowledge base to deliver content based on customer’s preferred language.
Engage and Collaborate with Knowledge Base Tools
Comments
Receive feedback from end users and maintain an article's quality and usefulness.
Private notes
Private notes enable agents to collaborate with each other in a help center for internal communication.
@Mentions
Mention agents in a message to alert them when their attention is needed.
Satisfaction Feedback
Allow visitors to rate knowledge base article or provide more detailed feedback if they do not find it helpful.
Lock comments
Enable or disable commenting on specific articles or commenting altogether.
We’ve got what you need
Article Template
Article templates contain pre-defined articles that are structured in a specific order. These templates aid in the creation of a consistent structure for knowledge articles.Â
Article Expiration
Specify an expiration date for an article, after which it will no longer be accessible to visitors.Â
Reorder Articles
Using the Reorder Articles, you can specify a custom sort order for articles inside a category.Â
Clone Article
Cloning an article allows you to create a draft version that a user can edit with new changes.
Share Article
Visitors can share knowledge base articles on social media platforms such as Facebook, Twitter, and LinkedIn.Â
Article Status Indicator
Indicate to visitors whether knowledge base article was recently added or updated.Â
Full Screen Editor
Fullscreen mode allows writers to edit their content without distraction.Â
Article Advance Filter
Search and filter the articles based on specific criteria.Â
Internal knowledge base
Using a private knowledge base, publish company policies, project and product information, or internal user and team documentation. Only authorized users will have access to the documentation.
SEO & social-friendly
Optimize your help center content for search engines and social mediaÂ
On-page SEO
Add meta titles, descriptions, and keywords to articles to improve search engine rankings.
SEO-friendly URLs
Create SEO-friendly URLs for all of your articles to make them easily searchable for search engine browsers.
Sitemap generation
Create an XML sitemap of the knowledge base pages to help search engines find your content.
Open graph
When you share your article on social media, it looks right.
Branding & customization
Customize Satisfaction Feedback
Customize the feedback label, rating options, feedback message options, and success message.
White labelling
Customize the knowledge base site with your company logo, colors, and login options.
Custom domain
Map your custom domain for your knowledge base site.
Built-in SSL
Every site includes SSL support for free; SSL provisioned from Let’s Encrypt!
SEO Sitemap Frequency
Sitemap frequency tells search engines how frequently a page's content changes.
Article Configuration
Configure article display attributes like related and recent articles, share article, read time, updated date, and show comments.
Safe & secure
Roles and permissions
Control agents’ access to help center articles by giving them certain permissions.
Single sign-on
Single sign-on with BoldDesk allows users to log in and access their help center account with a single set of credentials by using SSO systems such as Office 365, OAuth 2.0 providers, and OpenID.
Password policies
Create password policies to enforce secure, strong passwords, password rotation frequency, and password expiration to meet your security standards.
IP restrictions
IP restrictions allow you to limit the IP addresses from which your organization can access the help center.
Audit logs
Audit logs contain information about specific events or operations, such as access, change details, and who performed an action.
Top 12 Knowledge Base Software for 2024
Here’s an evaluation of the top 12 knowledge base software to aid in your decision-making process.
1. BoldDesk
BoldDesk is a robust, modern help desk software that also provides a comprehensive knowledge base software.
BoldDesk’s knowledge base is renowned for its excellent features and tools that streamline self-service and knowledge transfer.
BoldDesk’s knowledge base offers:
A straightforward self-service portal setup and configuration.
An efficient knowledge management process with exceptional customer support and hands-on user onboarding.
A powerful search function with advanced filters and auto-suggest for accurate and instant search results.
Unlimited customization options that let you add your company logo, colors, and login options to the knowledge base site.
A highly scalable knowledge base that seamlessly integrates with your favorite applications.
An organized content library using tools like tags, categories, and sections.
The capability to incorporate media such as images and videos into articles and share them across social media platforms.
Content optimization for search engines and social media using on-page SEO, SEO-friendly URLs and automatic sitemap generation.
The ability to create and manage separate internal and external knowledge base articles for each product or department, with correlated articles managed through a single help center.
Generative AI-based features to help you write better knowledge base articles.
A multilingual knowledge base that bridges language barriers for enhanced support.
Insightful analytics and metrics on article performance based on the number of views, likes, dislikes, and comments.
Unlimited article templates for a consistent article structure.
Top-notch security and privacy via set roles and permissions, private notes, single sign-on, IP restrictions and password policies.
Article version control, audit logs to track changes and the ability to specify an article’s expiration date and update a status indicator.
The ability to set up and collect detailed feedback and article ratings from end users.
These top-tier features and tools position BoldDesk as a market leader, delivering effortless self-service at an unbeatable price.
BoldDesk pricing
BoldDesk has two pricing styles– agent-based and unlimited agents. Enjoy a 20% discount when you opt for our yearly payment plan, allowing you to access more features for less.
You can choose from a variety of packages designed to suit your team’s needs and size.
| PLANS | |||
| Agent-Based plans | Starter Starts at $10 for 3 agents/month | Growth Starts at $20/agent/month | Enterprise Starts at $40/agent/month |
| Unlimited agents plans | Standard Starts at $199/month | Pro Starts at $499/month | Business Starts at $999/month |
Don’t miss out on our Unlimited Agents package. This package simplifies your payment process, letting you devote more time and energy to your business growth rather than juggling your budget.
Get in touch with us to schedule a 30-minute live demo to understand how our knowledge base can best fulfill your requirements.
Free trial : Â 15-day free trial with instant access, no credit card needed, and the freedom to cancel anytime.
2. Zendesk
Zendesk is a help desk software that features Zendesk Guide, a knowledge base tool.
It offers a range of features like a drag-and-drop interface, a web widget for display on apps or websites, and analytics to spot knowledge base deficiencies.
Top Features
- A WYSIWYG style editor
- A web widget for displaying articles on your website
- Integrations
- Customer feedback
- The ability to create content for both internal and external audiences
- Analytics and reporting
- Customizable branding
- Collaborations across multiple teams
| PRICING | |||
| Suite Team | $55 per agent/month | ||
| Suite Growth | $89 per agent/month | ||
| Suite Professional | $115 per agent/month | ||
Free trial : 14 days
3. Helpjuice
Helpjuice provides a stand-alone knowledge management solution suitable for growing businesses. Creating articles is simple with the WYSIWYG editor and publishing interface. It features a specialized search engine, making it easy for users to locate information.Â
The software has reporting and analytics for content enhancement, and customizable options. Customized themes provide a unique brand experience, and multilanguage support is available from the authoring panel.
Top Features
- WYSIWYG and markdown style editor options
- Google-like, AI-powered search engine
- Integrations with tools like Slack, Microsoft Teams, Freshdesk, Salesforce, and more
- Real-time collaboration with live commenting features
- Powerful analytics
| PRICING | |||
| Starter | $120 per month (up to 4 users) | ||
| Run-Up | $200 per month (up to 16 users) | ||
| Premium Limited | $289 per month (up to 60 users) | ||
| Premium Unlimited | $499 per month (unlimited users) | ||
Free trial : 14 days
4. Confluence
Atlassian’s Confluence improves customer service by offering strategic knowledge management and an easy-to-access knowledge base.
It integrates with Jira’s helpdesk software to manage basic support tickets and other apps including Slack, Dropbox, and Google Drive.
Top Features
- Real-time editing, tagging, commenting, and notifications for seamless collaboration
- Categorization
- Full-text search
- Structured page tree
- Integrations with Atlassian’s software suite and other tools
- Content management
- Analytics
- Templates
| PRICING | |||
| Free | Up to 10 users, 2GB of storage, and basic documentation features | ||
| Standard | $5.75/month per user, up to 20,000 users, 250GB of storage | ||
| Premium | $11/month per user, up to 20,000 users, unlimited storage | ||
| Enterprise | Contact sales | ||
Free trial : 7Â days
5. HubSpot Service Hub
HubSpot Service Hub provides knowledge base tool that aids both customers and agents in easily locating information. It features tools for monitoring user behavior and an on-page survey for gathering feedback.
The software offers customization options to align the knowledge base appearance with your brand image and to adapt its display for various devices.
Top Features
- SEO search
- Reporting and analytics
- Community forums
- Customization
- API and integrations
| PRICING | |||
| Free | $0 per agent/month (with limited features and integrations) | ||
| Starter | $45 per agent/month | ||
| Professional | $90 per agent/month | ||
| Enterprise | $120 per agent/month | ||
Free trial : 14Â days
6. Help Scout
Help Scout help desk software provides a tool called Docs that allows your business to create internal and external knowledge bases.
Top Features
- Easy-to-use editor
- Integration with Help Scout's shared inbox
- Integrations
- A chat-style widget that can be added on your website
- Analytics and reporting
| PRICING | |||
| Standard | $20/month per user | ||
| Plus | $40/month per user | ||
| Pro | $65/month per user | ||
Free trial : 15Â days
7. Document360
Document360 software lets you create internal and external knowledge bases using either a markdown or WYSIWYG editor.
It has a clean interface that guarantees a seamless user experience. It also provides article access permissions, maintaining privacy and security by requiring a login to view information.
Top Features
- Real-time search
- Secure file management
- Analytics
- Community forums
- Robust categorization
- Multi-device support
- Version control functionality
| PRICING | |||
| Standard | $199 per project/month (3 team accounts) | ||
| Professional | $399 per project/month (5 team accounts) | ||
| Business | $529 per project/month (5 team accounts) | ||
| Enterprise | $799 per project/month (10 team accounts) | ||
| Enterprise Plus | Contact sales | ||
Free trial : 14Â days
8. Bloomfire
Bloomfire is an internal knowledge management solution designed to assist employees in quickly finding information. Unique features of its software are its AI-powered search engine that can transcribe videos, user-generated FAQs, and rich media compatibility.
Top Features
- Customizable branding
- AI-powered, full-text search
- Usage analytics and reporting
- Content management
- Customer feedback
- API access for seamless integrations
| PRICING | |||
| Plans start at $25 per user/month, scaled by volume and model. | |||
Free trial : 14Â days
9. Zoho Desk
Although Zoho Desk is mostly known for its help desk ticketing system, it also offers a knowledge base solution as a standalone solution.  Zoho Desk’s knowledge base is a user-friendly, flexible solution that allows creation and editing of content.
Users can create personalized internal and external portals for various customers, featuring customized themes and branding elements such as logos and color schemes.
Teams can collect, organize, analyze, and re-use existing company knowledge.
Top Features
- Portal customization
- Content management
- Domain mapping
- Secure access
- Customer feedback
- Community forums
| PRICING | |||
| Standard | $20 per user/month | ||
| Professional | $35 per user/month | ||
| Enterprise | $50 per user/month | ||
Free trial : 15 days
10. Slite
Slite software helps teams create and manage an internal knowledge base. Its user-friendly editor, templates, and flexible format options ensure present content professionally and attractively.
Slite is not only scalable, but it also seamlessly integrates with platforms such as Asana, Trello, Google Drive, GitHub, and Slack.
Top Features
- Unlimited documents
- Full-text search
- Usage analytics
- Content management
- Templates
- Real-time team collaboration
| PRICING | |||
| Free | $0 per month (up to 50 documents) | ||
| Standard | $8/month per user | ||
| Premium | $12.50/month per user for advanced features | ||
| Enterprise | Contact sales | ||
Free trial : Not available
11. HappyFox
HappyFox is a cloud-based customer relationship management software that offers a customizable knowledge base.
HappyFox’s search engine uses a structured index for easy content search. It has an auto-suggest feature, popular reads, and FAQs to minimize manual searches.
HappyFox also allows easy content sharing on any social media platform.
Top Features
- Customization options
- Self-help portal
- Team collaboration tools
- Article categorization
- Customer feedback
- Community forums
| PRICING | |||
| Mighty | $39 per agent/month | ||
| Fantastic | $59 per agent/month | ||
| Enterprise | $79 per agent/month | ||
| Enterprise Plus | $99 per agent/month | ||
Free trial : 14 days
12. Guru
Guru is an internal knowledge management solution that enables teams to create, share, access, and update information. Though Guru is an internal knowledge base, it allows you publish content externally using its API.
It also offers a browser extension and Slack integration to set up real-time notification triggers for teams whenever articles require verification or need to be updated.
The AI-powered knowledge base:
- Focuses on how information is related
- Enables instant search for information
- Determines the individuals in your organization most capable of resolving customer inquiries
- Monitors the usage and impact of shared knowledge on productivity
- Gives suggestions that improve over time
Top Features
- Categorization
- AI-powered text search
- Community forums
- Content management
- Machine language enabled bots
| PRICING | |||
| Starter | Free for teams of 3 or less, otherwise $6/user/month for basic knowledge management features | ||
| Builder | $12/user/month for added analytics and integrations | ||
| Enterprise | Contact sales | ||
Free trial : 30Â days
TEST OUT ALL THE FEATURES OF BOLDDESK
Start your 15-day free trial with instant access
- No credit card required
- Easy setup
