Shared Inbox Software
Shared Inbox Software That Keeps Every Channel and Team in Sync
Deliver connected multichannel support, collaborate with teammates, and manage every request promptly from one AI-powered shared inbox.
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No credit card required
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15 day free trial
Trusted by companies of all sizes
Backed by Syncfusion
41K+
Companies worldwide
25+
Years in business
80%
of the Fortune 500 use Syncfusion software
3M+
Tickets Migrated
Free
Migration & Onboarding
SOC 2, GDPR & HIPAA
Compliant
99.9%
Uptime SLA
Business outcomes
How Shared Inbox Software Brings Order, Ownership, and Visibility
Give every request a clear owner, balance team workloads, and maintain timely, consistent support across multiple channels.
Route incoming requests to the appropriate agent or team so customers receive help without waiting.
Show who owns each request from arrival through resolution so nothing is missed, duplicated, or left waiting.
Help agents provide accurate, on-brand responses across departments, shifts, and communication channels.
Distribute requests based on availability and workload to prevent backlogs and overloaded agents.
Use dashboards and reports to track customer service metrics and identify opportunities to improve workflows.
Better visibility. Better teamwork. Better support.
BoldDesk features
Unite Your Support Channels in One Omnichannel Shared Inbox
Bring shared emails and multiple channels into one team inbox, with the ownership, collaboration, automation, and reporting tools needed to manage support efficiently.
Manage Every Support Channel from One Queue
Connect your Gmail or Outlook support address and handle email, live chat, WhatsApp, Instagram, Facebook, and SMS in one queue without switching tools.
Assign Ownership and Collaborate without Reply Collisions
Assign requests and use private notes, @mentions, watchers, ticket sharing, and collision alerts to coordinate work. Collision detection prevents two agents replying to the same Gmail or Outlook thread.
Automate Routing and Repetitive Workflows
Use routing, triggers, SLA rules, escalations, and follow-ups to keep requests moving to the right agents.
Track and Improve Team Performance
Use dashboards and reports to monitor customer service metrics, identify bottlenecks, and improve team performance.
Keep Shared Inbox Teamwork Moving on the Go
Use BoldDesk on web, iOS, or Android to review requests, reply, collaborate, and stay updated away from your desk.
AI-powered support
Let AI Handles Repetitive Work While Agents Stay in Control
Use AI to prepare responses, resolve routine requests, organize incoming messages, and complete approved tasks while agents retain control of customer support.
Draft responses, summarize request histories, translate messages, and retrieve relevant knowledge instantly.
Answer common questions independently and transfer complex cases to agents with the complete customer context.
Connect AI to approved systems through APIs and MCP tools to retrieve information and complete controlled actions.
Identify intent, categorize messages, and trigger routing workflows so each request reaches the appropriate team.
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3x faster agent replies with Copilot
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Up to 70% of repeat requests resolved by AI Agents
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50% lower first-response time
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3x faster agent replies with Copilot
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Up to 70% of repeat requests resolved by AI Agents
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50% lower first-response time
Source: BoldDesk AI. Results vary based on use case, configuration, and customer environment.
Pricing
One Shared Inbox Plan with Every Feature Included
No editions, feature paywalls, or forced upgrades. Every subscription includes the complete shared inbox, automation, reporting, and access to BoldDesk AI, with AI credits included for your first three months.
Just BoldDesk.$99
/ month. Billed yearly
| Number of Agents | Monthly (yearly billing) |
AI Credits
(Included for first 3 months)
|
|---|---|---|
| 5 |
$99
/ month
$1,188 billed yearly
≈ $20 / agent
|
500
credits / month
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| 25 |
$349
/ month
$4,188 billed yearly
≈ $14 / agent
|
1,500
credits / month
|
| 50 |
$499
/ month
$5,988 billed yearly
≈ $10 / agent
|
2,000
credits / month
|
| 100 |
$999
/ month
$11,988 billed yearly
≈ $10 / agent
|
3,000
credits / month
|
EVERYTHING INCLUDED
- Omnichannel ticketing: Email, Chat, WhatsApp, Social, Voice: 10+ channels
- Workflow automation & SLA management
- Knowledge base & customer portal
- AI Copilot & AI Agents: Flat published rates, never per-resolution fees; starter credits in every plan
- Custom roles, SSO/SAML, audit logs: No "enterprise tier" required
- Advanced reports & custom dashboards
- Free expert migration & guided onboarding
Customer stories
See Why Support Teams Choose BoldDesk
Here are a few support teams running their shared inbox on BoldDesk, with clearer ownership and better visibility.
Free Migration & Onboarding
Switch from Your Current Help Desk with Free Expert Migration
Move from Zendesk, Freshdesk, or another supported help desk platform with free expert migration and guided onboarding. Review your migrated data and workflows before going live.
Free expert-led migration
Tickets, contacts, knowledge base, and automations, rebuilt so your rules work from day one.
Review in a live sandbox
Verify everything before your team switches over. Nothing changes until you say so.
Free until your contract ends
Switch before renewal without paying for two help desks.
Guided onboarding on every plan
Most teams are productive within hours of go-live.
Secure, expert-led migration
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3M+ tickets migrated
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Up to 70% Savings vs Zendesk
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G2 Leader Fastest Implementation
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30-Day Money-Back Guarantee
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Enterprise Grade Security
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99.9% Uptime SLA
Security & Compliance
Enterprise-Grade Security and Compliance
Protect customer data with secure infrastructure, compliance-ready controls, and enterprise-grade access management.
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SOC 2 & GDPR compliant
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AES-256 encrypted infrastructure
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SSO and IP restrictions
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Role-based access control and audit logs
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HIPAA-ready workflows
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Secure cloud architecture
Questions, answered
FAQs About Shared Inbox Software
Shared inbox software lets teammates manage messages sent to shared emails from one workspace, adding ownership, collaboration, automation, and reporting.
A shared mailbox provides common email access. Shared inbox software adds assignments, statuses, routing, SLA tracking, AI assistance, and reporting.
BoldDesk starts at $99 per month for five agents when billed annually. Every subscription includes the complete feature set. Subscription AI credits are included for the first three months; AI Agent costs $20 per 1,000 AI credits/month, and AI Copilot costs $20 per agent/month.
Yes. BoldDesk connects with Microsoft 365, Gmail, and Outlook while retaining your existing addresses across departments and brands.
Yes. BoldDesk provides an omnichannel shared inbox for managing email, live chat, WhatsApp, Instagram, Facebook, and SMS from one workspace. Teams can assign requests, collaborate internally, and respond across channels without switching tools.
BoldDesk protects customer data with encryption, role-based access, MFA, and audit logs and supports SOC 2 Type II and GDPR requirements. HIPAA-compliant use requires a signed Business Associate Agreement and HIPAA mode to be enabled for the account.
BoldDesk combines shared inbox software with ticketing, omnichannel support, AI, automation, SLAs, analytics, knowledge management, and integrations. The complete support suite is included in the BoldDesk subscription without feature paywalls.
Set up a Google Group and enable the Collaborative Inbox feature. This lets team members assign and track emails together. For assignment rules, SLA tracking, and reporting, connect the address to shared inbox software instead.
Google Collaborative Inbox is Gmail-only and built on Google Groups for basic team email. Shared inbox software adds collision detection, SLA tracking, workflow automation, and analytics, and works across Gmail and Outlook accounts.
Collision detection alerts a team member when someone else is already viewing or replying to the same message, so customers never receive two answers to one email.
Bring Every Customer Conversation Into One Shared Inbox
Bring customer messages, team collaboration, and AI-powered support together in one organized workspace.
Just BoldDesk.-
No Feature Paywalls
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No Forced Upgrades
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Free Migration
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No Credit Card Required
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Cancel Anytime
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No Feature Paywalls
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No Forced Upgrades
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Free Migration
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No Credit Card Required
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Cancel Anytime