Internal HelpdeskInternal Help Desk Software for your Organization

Handle your employees’ support requests with an internal help desk software to improve employee efficiency and productivity.

Trusted by companies of all sizes

What Is an Internal Help Desk?

An internal help desk is a dedicated support system within an organization that assists employees with technology-related issues and requests, enhanced by AI Copilot for faster and smarter resolutions. It serves as a central point of contact where employees can report problems, seek guidance, or request assistance regarding IT-related matters.
Whether it’s troubleshooting software installations or granting access to new systems, an internal help desk helps handle a wide range of technical concerns for employees so IT teams can maintain the smooth operation of internal systems and services.

WHY A BOLDDESK INTERNAL HELP DESK?

Empower, Streamline, and Support Your Teams

Self-Service Knowledge Base

Empower employees to find answers quickly with a searchable, customizable knowledge base, reducing support volume. AI-enhanced suggestions help surface relevant information instantly.

Robust Analytics & Reporting

Gain insights into support trends, response times, and team performance to drive continuous improvement.

Customizable Experience

Tailor forms and workflows to match your organization’s unique processes and style.

Self-Service Knowledge Base

Empower employees to find answers quickly with a searchable, customizable knowledge base, reducing support volume. AI-enhanced suggestions help surface relevant information instantly.

Robust Analytics & Reporting

Gain insights into support trends, response times, and team performance to drive continuous improvement.

Customizable Experience

Tailor forms and workflows to match your organization’s unique processes and style.

Self-Service Knowledge Base

Empower employees to find answers quickly with a searchable, customizable knowledge base, reducing support volume. AI-enhanced suggestions help surface relevant information instantly.

Robust Analytics & Reporting

Gain insights into support trends, response times, and team performance to drive continuous improvement.

Customizable Experience

Tailor forms and workflows to match your organization’s unique processes and style.

Transform Internal Support with Real-World Use Cases

One Platform. Total Clarity. Effortless Internal Support.

Automate tasks, manage permissions, and enhance employee experience with real-time collaboration.

Set Up Your Internal Departments as Categories

You can set up your departments as categories in BoldDesk. Create categories like Network, Hardware & Software, Facilities, HR, or Accounts. You can set up multiple support inboxes based on department and map them to specific categories.

Configure Department-Specific Ticket Fields

You can customize the ticket creation form fields based on the category selected using field display conditions. You can also show or hide fields based on the state of parent fields. Use field dependencies to create a cascading relationship among fields.

Manage Employees, Their Roles, and their Permissions

You can organize the employees of each department into groups and designate who handles specific kinds of tickets in that department. A fine-grained roles system helps employees see only the tickets relevant to them.

Organize Internal Workflows

Use auto-assignment rules to route tickets to the right agent group based on the ticket category. The SLA module helps agents provide a timely response to tickets by sending reminders and escalations. Tags help you initiate the internal workflow between or within departments.

Collaborate on Other Departments’ Tickets

Tickets can be shared with teams that do not normally have access to them in order to collaborate. When you add an employee’s email address to the CC field, they gain access to the ticket, receive notifications for it, and can update it.

Evaluate Employee Satisfaction

BoldDesk aids in evaluating employees satisfaction in the resolution of their issues. Users can provide feedback for every reply or at the resolution of an issue.

Give Your Internal Teams the Support They Deserve

Smarter Support. Faster Resolutions. Happier Teams.

Manage tickets across departments with separate workflows, secure access, and multichannel tools that keep everyone connected.

Multidepartment Setup

Support multiple departments with their own workflows and support portals, all under one BoldDesk account.

Multichannel Support

Let employees submit tickets via email, a support portal, or embedded forms inside your internal tools or intranet pages.

Secure Access with Single Sign-On (SSO)

Enable seamless and secure logins using SSO. Reduce friction for employees and eliminate the need for multiple passwords.

Canned Responses

Boost support with canned reply sections for faster, consistent responses.

Embeddable Support Form

Embed a support form in your internal applications and let employees create tickets from it.

Tagging

Using tags can help you better organize and add context to your support tickets.

Multidepartment Setup

Support multiple departments with their own workflows and support portals, all under one BoldDesk account.

Multichannel Support

Secure Access with Single Sign-On (SSO)

Canned Responses

Embeddable Support Form

Tagging

Multidepartment Setup

Support multiple departments with their own workflows and support portals, all under one BoldDesk account.

Multichannel Support

Let employees submit tickets via email, a support portal, or embedded forms inside your internal tools or intranet pages.

Secure Access with Single Sign-On (SSO)

Enable seamless and secure logins using SSO. Reduce friction for employees and eliminate the need for multiple passwords.

Internal help desk software with secure single sign-on for seamless access

Canned Responses

Boost support with canned reply sections for faster, consistent responses.

Embeddable Support Form

Embed a support form in your internal applications and let employees create tickets from it.

Tagging

Using tags can help you better organize and add context to your support tickets.

Smarter Internal Support Starts with Privacy

Keep It Private. Keep It Collaborative. Keep It Productive.

Keep actions internal, collaborate with context, and resolve issues without external noise.

Align Teams with Smarter Internal Workflows

Speed Up Internal Tasks, Get Faster Approvals, And Keep Your Team In Sync.

Keep operations moving with structured task tracking and smart approval flows that eliminate bottlenecks and delays.

Tasks Management

Simplify onboarding and internal operations with built-in task management. Assign, track, and manage tasks across teams to keep workflows smooth and employees aligned from day one.

Approvals

Speed up decisions with smart approval flows. Route requests to the right people, eliminate bottlenecks, and ensure nothing gets stuck in the pipeline.

Tasks Management

Approvals

Tasks Management

Approvals

Tasks Management

Simplify onboarding and internal operations with built-in task management. Assign, track, and manage tasks across teams to keep workflows smooth and employees aligned from day one.

Approvals

Speed up decisions with smart approval flows. Route requests to the right people, eliminate bottlenecks, and ensure nothing gets stuck in the pipeline.

Smarter Workflows for Faster Resolutions

Automate, Analyze, and Integrate-All in One Place

Auto-assign tickets, track performance, and integrate with Multiple apps, all in one platform.

Automate Ticket Workflows to Improve Resolution Times

Use no-code automation to create customized workflows that perform recurring tasks at each stage of the ticket lifecycle:

Route support tickets to a specific department or team using auto-assignment.
Send follow-up messages when there is no activity from the ticket creator for a few days.
Send surveys to ticket creators to gauge their satisfaction with the support they received.
Send reminders and escalations to support agents or teams to update tickets in a proper timeframe using an SLA.
Provide a priority-based SLA to set resolution timeframes based on the impact of the issue.

Learn More

Track and Optimize Your Support Team Performance

Using the built-in reports and dashboard, analyze insightful, real-time data to make informed decisions about improving service:

A support-monitoring dashboard helps to examine ticket inflow and track pending and overdue tickets.
AI Copilot Dashboard Performance offers smart insights to improve support efficiency.
An SLA dashboard shows the support team’s SLA achievements and breaches.
Employee satisfaction reports show the satisfaction score for the provided support.
Worklog reports track time spent on support tickets by agents.

Learn More

Extend the Application Using Integration and Developer APIs

Integrate your favorite tools and apps with BoldDesk to simplify your workflow, reduce data clutter, and increase your productivity:

Zapier integration: With Zapier, you can integrate BoldDesk with 3,000+ of the web’s top tools without additional code.
Custom apps: Bring employee data from internal apps and display it on the ticket sidebar to provide more context.
Developer API and webhooks: A powerful API and webhooks let you build a custom workflow for your organization.

Learn More

Automate Ticket Workflows to Improve Resolution Times

Use no-code automation to create customized workflows that perform recurring tasks at each stage of the ticket lifecycle:

Route support tickets to a specific department or team using auto-assignment.
Send follow-up messages when there is no activity from the ticket creator for a few days.
Send surveys to the ticket creators to gauge their satisfaction with the support they received.
Send reminders and escalations to support agents or teams to update tickets in a proper timeframe using an SLA.
Provide a priority-based SLA to set resolution timeframes based on the impact of the issue.

Learn More

Internal help desk software: Automate ticket workflows to improve resolution times

Track and Optimize Your Support Team Performance

Using the built-in reports and dashboard, analyze insightful real-time data to make informed decisions about improving service:

A support-monitoring dashboard helps to examine ticket inflow and track pending and overdue tickets.
An SLA dashboard shows the support SLA achievements and breaches.
Employee satisfaction reports show the satisfaction score for the provided support.
Worklog reports track time spent on support tickets by agents.

Learn More

Internal help desk software: Track and optimize your support team performance with SLA

Extend the Application Using Integration and Developer APIs

Integrate your favorite tools and app with BoldDesk to simplify your workflow, reduce data clutter, and increase your productivity:

Zapier Integration: With Zapier, you can integrate BoldDesk with 3,000+ of the web’s top tools without additional code.
Custom apps: Bring employee data from the internal apps and display it on the ticket sidebar to provide more context.
Developer API and webhook: A powerful API and webhooks let you build a custom workflow for your organization

Learn More

Internal help desk software: Extend the application using integration and developer APIs

One Internal Help Desk. Every Department. Total Clarity.

Smarter Support for HR, IT, Admins & More

HR queries, IT issues, admin or construction approvals: BoldDesk brings clarity, speed, and collaboration to every team.

"Maximize HR impact with minimal effort."

"Deliver reliable IT support, every time."

"Keep construction admin workflows moving-fast, clear, and under control."

What Our Customers Say

"A Solution That Professionalizes Customer Service in Minutes"

We are a CRM platform based in Brazil, and we previously used a GitHub project to manage customer requests. BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully. It allows our clients to open and track tickets easily.

Carlos Rafael R.

"Complete platform for ticket management"

Excellent message management as well. Possibility of interface customization. Excellent permission management. Excellent rule management. Very comprehensive with various features. I trust in this product and I love it.

Alberto C.

"A great product at an affordable price"

BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products. Their customer support is prompt and helpful.

John S.

"Excellent tools to use"

The overall application functionality is good, UI/UX and the confifurations including automations all the other services are constantly working fine. When it comes to response & resolution for a support tickets it is very satisfactory.

Harsha R.

"A Solution That Professionalizes Customer Service in Minutes"

Carlos Rafael R.

"Complete platform for ticket management"

Alberto C.

"A great product at an affordable price"

BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products. Their customer support is prompt and helpful.

John S.

"Excellent tools to use"

The overall application functionality is good, UI/UX and the configurations, including automations all the other services are constantly working fine. When it comes to response & resolution for a support tickets it is very satisfactory.

Harsha R.

Your Success Never Sleeps: BoldDesk's Always-On Support Partner

Stay Connected Wherever You Are With Our Mobile App

Download our iOS or Android app to manage your conversations on the move. Easily receive and respond to messages across all channels using the app.

Frequently Asked Questions

How is internal help desk software different from customer support software?

While customer support software handles queries from external users or customers, internal help desk software focuses on resolving internal employee issues such as IT troubleshooting, HR inquiries, or office facility requests.

Can BoldDesk integrate with our current tools like Microsoft Teams or Slack?

Yes, Bold Desk offers native integrations with popular collaboration tools like Microsoft Teams and Slack , allowing employees to submit tickets and receive updates directly from these platforms.

Does this internal help desk support different departments?

Absolutely, You can create multiple departments and route tickets based on category. Each department can have its own workflows, agents, and SLAs .

Is there an employee self-service portal?

Yes, BoldDesk provides a customizable self-service portal where employees can submit requests, check ticket statuses, browse a knowledge base, and view announcements.

How secure is the data within the system?

BoldDesk follows enterprise-grade security protocols, using SSL encryption, role-based access, IP restrictions, and audit logs to ensure your data remains safe and compliant.

Is there a mobile app for agents and employees?

Yes, BoldDesk offers mobile apps for both Android and iOS, enabling agents and employees to track, manage, and resolve requests on the go.

Can we track team performance and ticket trends?

Yes, BoldDesk provides real-time reports and analytics dashboards that help you track ticket volumes, resolution times, agent workload, SLA compliance, and more.

Do you offer onboarding support and training?

Yes, We provide comprehensive onboarding, including setup assistance, training sessions, and dedicated support to help your team get up and running quickly.

Imagine Resolving Employee Requests 3x Faster

-Without Switching Tools or Adding Complexity

Let BoldDesk Internal Help Desk streamline every ticket, automate workflows, and keep your teams productive.

No credit card required

BoldDesk AI

Internal HelpdeskInternal Help Desk Software for your Organization

Trusted by companies of all sizes

What Is an Internal Help Desk?

WHY A BOLDDESK INTERNAL HELP DESK?

Empower, Streamline, and Support Your Teams

Self-Service Knowledge Base

Robust Analytics & Reporting

Customizable Experience

Self-Service Knowledge Base

Robust Analytics & Reporting

Customizable Experience

Self-Service Knowledge Base

Robust Analytics & Reporting

Customizable Experience

Transform Internal Support with Real-World Use Cases

One Platform. Total Clarity. Effortless Internal Support.

Automate tasks, manage permissions, and enhance employee experience with real-time collaboration.

Set Up Your Internal Departments as Categories

Configure Department-Specific Ticket Fields

Manage Employees, Their Roles, and their Permissions

Organize Internal Workflows

Collaborate on Other Departments’ Tickets

Evaluate Employee Satisfaction

Give Your Internal Teams the Support They Deserve

Smarter Support. Faster Resolutions. Happier Teams.

Manage tickets across departments with separate workflows, secure access, and multichannel tools that keep everyone connected.

Multidepartment Setup

Multichannel Support

Secure Access with Single Sign-On (SSO)

Canned Responses

Embeddable Support Form

Tagging

Multidepartment Setup

Multichannel Support

Secure Access with Single Sign-On (SSO)

Canned Responses

Embeddable Support Form

Tagging

Smarter Internal Support Starts with Privacy

Keep It Private. Keep It Collaborative. Keep It Productive.

Keep actions internal, collaborate with context, and resolve issues without external noise.

Private ticket

Private category

Private note

@Mentions

Private ticket

Private category

Private note

@Mentions

Private ticket

Private category

Private note

@Mentions

Align Teams with Smarter Internal Workflows

Speed Up Internal Tasks, Get Faster Approvals, And Keep Your Team In Sync.

Keep operations moving with structured task tracking and smart approval flows that eliminate bottlenecks and delays.

Tasks Management

Approvals

Tasks Management

Approvals

Smarter Workflows for Faster Resolutions

Automate, Analyze, and Integrate-All in One Place

Auto-assign tickets, track performance, and integrate with Multiple apps, all in one platform.

Automate Ticket Workflows to Improve Resolution Times

Track and Optimize Your Support Team Performance

Extend the Application Using Integration and Developer APIs

One Internal Help Desk. Every Department. Total Clarity.

Smarter Support for HR, IT, Admins & More

HR queries, IT issues, admin or construction approvals: BoldDesk brings clarity, speed, and collaboration to every team.

"Maximize HR impact with minimal effort."

"Deliver reliable IT support, every time."

"Keep construction admin workflows moving-fast, clear, and under control."

What Our Customers Say

Your Success Never Sleeps: BoldDesk's Always-On Support Partner

Stay Connected Wherever You Are With Our Mobile App

Frequently Asked Questions

Imagine Resolving Employee Requests 3x Faster

-Without Switching Tools or Adding Complexity

We are eager to show you the magic of BoldDesk.