Customer Service Software Work Smarter Using AI-Deployed Support

Trusted by companies of all sizes

Why Choose BoldDesk for Customer Service Software?

Modern Support for Modern Customers

With BoldDesk, you get a scalable and secure customer service platform trusted by businesses to build stronger relationships and resolve issues faster.

AI-driven support

Use AI for ticket summaries and KB suggestions. Have AI answer common queries to boost team efficiency.

Multichannel handling

Manage emails, live chat, and social messaging from WhatsApp, Facebook, Instagram, and more in one, unified platform.

Seamless Collaboration

Collaborate with ease using internal notes, ticket watchers, and agent collision detection.

Automations

Automate ticket routing, status updates, SLAs, and follow-ups to improve response times.

Reports & analytics

Track ticket volume, response times, and team performance with real-time metrics and detailed reports.

Customization

Customize forms, chat widgets, and workflows to match your brand and support process.

SMARTER SUPPORT SOLUTIONS FOR FAST-GROWING TEAMS

Scaling Your Business? Explore a Customer Service Platform Built to Grow With You

Discover a customer service platform that adapts to your team's growth. From ticketing to live chat and self-service, streamline support operations and deliver smarter, faster service across every channel.

Instant Support with Conversational Live Chat

Deliver real-time, human support on your website or app to boost trust and customer satisfaction with every interaction:

A 24/7 AI Agent autoresponds to live chat queries, letting you provide uninterrupted support.
Round-robin chat routing balances the chat load.
Multi-language support with 30+ languages to deliver localized experiences worldwide.
When users go offline, chats can continue through email.
real-time alerts and notifications mean no conversation slips through the cracks.

Explore Live Chat Software

Smart Ticketing System That Feels Effortless

Handle customer queries with ease by using a powerful ticketing platform that feels as simple and familiar as email:

Explore Ticketing System

Empower Customers with a Self-Service Knowledge Base

Cut down support volume by helping customers help themselves at any time, anywhere, on any device:

Explore Knowledge Base Software

Make Confident Decisions with Actionable Reports

Stay data-driven with reports that give you full visibility into team performance, customer satisfaction, and support trends:

Explore Reports and Analytics

Seamless Omnichannel Customer Support

Engage your customers through email, chat, and the web from one unified platform:

Explore Omnichannel Customer Service

Work Smarter, Not Harder with BoldDesk AI Copilot

Deliver faster, smarter, and more consistent support with the powerful AI features in BoldDesk, built to elevate every customer interaction.

AI FOR AGENTS

AI FOR CUSTOMERS

AI FOR AGENTS

AI FOR CUSTOMERS

Customer Support That Fits Every Business Size

No matter your team size or structure, our customer support software helps you deliver efficient support. It adapts to startups, small businesses, and enterprises

For Startups

For Small Businesses

For Enterprises

For Startups

For Small Businesses

For Enterprises

Stuck in a Long-Term Support Contract?

We'll Buy It Out

We’ll buy out your existing customer service software contract (terms apply) to help you switch smoothly to our platform,without financial stress or service interruptions.

Enjoy free migration and a seamless transition with full support from our team.

INTEGRATIONS

Connect BoldDesk with the Tools Your Team Loves

Integrate BoldDesk with the apps you already use. It works effortlessly with your existing tech stack to simplify support operations and boost productivity.

What Our Customers Say

"A Solution That Professionalizes Customer Service in Minutes"

We are a CRM platform based in Brazil, and we previously used a GitHub project to manage customer requests. BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully. It allows our clients to open and track tickets easily.

Carlos Rafael R.

"Complete platform for ticket management"

Excellent message management as well. Possibility of interface customization. Excellent permission management. Excellent rule management. Very comprehensive with various features. I trust in this product and I love it.

Alberto C.

"A great product at an affordable price"

BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products. Their customer support is prompt and helpful.

John S.

"Excellent tools to use"

The overall application functionality is good, UI/UX and the confifurations including automations all the other services are constantly working fine. When it comes to response & resolution for a support tickets it is very satisfactory.

Harsha R.

"A Solution That Professionalizes Customer Service in Minutes"

Carlos Rafael R.

"Complete platform for ticket management"

Alberto C.

"A great product at an affordable price"

BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products. Their customer support is prompt and helpful.

John S.

"Excellent tools to use"

Harsha R.

Frequently Asked Questions

What is customer service software?

Customer service software helps businesses manage, track, and resolve customer queries efficiently through multiple support channels like email, chat, and web forms.

Is a CRM the same as customer service?

No. A CRM manages sales and relationships, while a customer service tool is built to handle support operations through ticketing, live chat, and self-service.

How does BoldDesk customer service software help support teams?

This customer support system improves response times and team collaboration through automation, internal notes, canned replies, and AI assistance, enabling agents to work more efficiently.

Can I customize BoldDesk for my business?

Yes. This customer service solution supports custom workflows, SLAs, and branding, giving you the flexibility to align it with your exact support process.

Does BoldDesk Customer Service Software support omnichannel communication?

Absolutely. The platform consolidates customer interactions from channels like email, chat, and web forms, providing a unified customer support software experience.

Is BoldDesk suitable for small teams?

Yes. It’s considered one of the best customer support software options for small teams, thanks to its simple interface, scalable features and pricing, and tools designed to reduce manual workload.

Does BoldDesk customer service software include AI features?

Yes. It includes AI tools that summarize conversations, rewrite responses, correct grammar, and assist with knowledge base content creation.

Is BoldDesk customer service software free?

While it isn’t a free product, it offers a 1-year free plan for eligible startups, making it a powerful yet accessible customer support software option for early-stage businesses.

PRICING

Flexible Plans, Clear Pricing

Find the perfect plan for your business—no hidden costs or surprises.

Recent Activities in Customer Service Software Tutorials and Blogs

Get the latest insights into customer service software with expert articles and hands-on tutorials. Explore best practices, essential features, and evolving industry trends to elevate your support operations and deliver exceptional customer experiences.

Test out all the features of BoldDesk

BoldDesk AI

Customer Service Software Work Smarter Using AI-Deployed Support

Trusted by companies of all sizes

Why Choose BoldDesk for Customer Service Software?

Modern Support for Modern Customers

AI-driven support

Multichannel handling

Seamless Collaboration

Automations

Reports & analytics

Customization

SMARTER SUPPORT SOLUTIONS FOR FAST-GROWING TEAMS

Scaling Your Business? Explore a Customer Service Platform Built to Grow With You

Instant Support with Conversational Live Chat

Smart Ticketing System That Feels Effortless

Empower Customers with a Self-Service Knowledge Base

Make Confident Decisions with Actionable Reports

Seamless Omnichannel Customer Support

Work Smarter, Not Harder with BoldDesk AI Copilot

AI Chat Replies

AI-Assisted Ticket Creation

Smarter Agent Assistance

Create KB Articles with AI

AI Help Recommendations

AI Chat Support

Smart Answer Search

AI-Enhanced Subjects

Customer Support That Fits Every Business Size

Startups

Small Businesses

Enterprises

Stuck in a Long-Term Support Contract?

We'll Buy It Out

INTEGRATIONS

Connect BoldDesk with the Tools Your Team Loves

What Our Customers Say

Frequently Asked Questions

PRICING

Flexible Plans, Clear Pricing

Scale

Momentum

Enterprise

Scale

Additional agents at $18/mo

Momentum

Additional agents at $40/mo

Enterprise

Additional agents at $60/mo

Recent Activities in Customer Service Software Tutorials and Blogs

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