Skills teach AI agents how your team solves specific problems, step by step, using your rules and your systems, across tickets, chat and the Assist Agent. Start from a ready-made template, no code needed.
Same expert answer on every ticket, 24/7
Full visibility and human approval when it matters
Skills give your AI the steps, rules and tools to resolve the issue on its own.
Capture their know-how once as a skill, and every AI and support agent can use it.
Skills guide your AI to check the right systems and act, so your team doesn't have to.
One skill, one process and the same accurate answer, no matter who picks it up.
What are AI agent skills
Your Team's Expertise, Packaged for AI
A skill is a reusable instruction package your AI agents load only when a task matches. Write it once in plain language, and it works everywhere.
For AI agents
Picked automatically to solve the ticket end to end
On every channel
Email, chat, WhatsApp, social, Slack and Microsoft Teams
A skill in action
Order cancellation
Customer says: "I ordered the wrong size. Can you cancel it?"
The skill: Checks whether the order can still be cancelled, cancels it if eligible and confirms it went through. If it is too late, it explains the cancellation policy.
You see: Every step in the AI trace log.
Skills library
Start From a Template. Go Live in Minutes.
Readily available skills for everyday support problems. Pick one, tailor it to your rules and publish.
Customer verification
Order cancellation
Troubleshooting
Returns and refunds
Approval request
SLA watch
Use cases
Built for Every Support Team
Customer support
Close more tickets on first contact.
IT service desk
Resolve employee requests right inside Slack or Teams.
SaaS
Handle bug reports end to end, from first message to fix update.
E-commerce
Handle peak-season order questions without extra hiring.
Based on internal analysis and customer-reported improvements.
Pricing
Pick Your Plan. Unlimited Human Agents on Every Plan.
Free trial
No credit card required
No lock-ins
No hidden costs
Plans and prices
Scale AI
AI-first email and self-service support
$99 /month
Billed $1,188/year
AI credits / month 500
Human agents Unlimited Fair usage policy Add as many human agents as your team needs at no extra cost. Each agent seat is for one named person in your organization handling your own customers' support. Shared logins, reselling seats or bulk automated accounts aren't permitted. Read the full policy →
Human agents Unlimited Fair usage policy Add as many human agents as your team needs at no extra cost. Each agent seat is for one named person in your organization handling your own customers' support. Shared logins, reselling seats or bulk automated accounts aren't permitted. Read the full policy →
Human agents Unlimited Fair usage policy Add as many human agents as your team needs at no extra cost. Each agent seat is for one named person in your organization handling your own customers' support. Shared logins, reselling seats or bulk automated accounts aren't permitted. Read the full policy →
“After implementing BoldDesk, there's been a significant improvement in the managing factor of the tickets and support that we used to give to clients and our internal team, too.”
RK
Raj KhichiCustomer Support Executive, Reelo Technologies Pvt. Ltd.
“BoldDesk gave us the right tools to engage customers at the service standard we expect, while reducing manual work and improving productivity across the team.”
Michael ChanDirector of Information Technology, GeoVerra
