Understanding Freshdesk Pricing: Know the Real Costs!

When choosing a help desk, pricing plays a crucial role—no one wants to overpay for features they don’t need! Freshdesk has become a go-to solution in the customer service industry, known for its ease of use, robust features, and outstanding reputation. But with new competitors emerging, how does Freshdesk pricing measure up?

Do the features and add-ons in each Freshdesk pricing plan align perfectly with your business needs or should you explore other alternatives?

Instead of spending hours researching, we’ve done the heavy-lifting for you! This guide takes a deep dive into Freshdesk pricing and the top alternative help desk solutions.

Freshdesk at a glance

Freshdesk is a help desk software used by businesses to manage customer concerns in an effective manner.

It provides users with various features such as ticketing system, Freddy AI, analytics, security, and other tools to handle customer issues, promote collaboration, and have smooth workflows.

Freshdesk is designed to accommodate all business sizes, from startups to larger enterprises, and has gained many users in the process. It also boasts a user-friendly interface, allowing users to navigate the software with minimal external support.

From the basic help desk ticketing system features to more advanced automation, AI, and reporting, customers enjoy a robust set of features that make support easier and less of a burden. The only catch, however, is that most of the advanced features are available only at higher pricing tiers.

The Freshdesk pricing model accommodates businesses from startups to larger enterprises, assuring them of quality services even as they grow and expand.

Key challenges customers face when using Freshdesk

Freshdesk, however good, is not without its fair share of limitations. These are some of the reasons that may make you avoid Freshdesk as your help desk of choice.

• Expensive: Most essential features are only available in highly priced plans, meaning users must spend a lot to enjoy these features. Additionally, upgrading to a higher Freshdesk pricing plan to access a single important feature becomes very expensive.
• Missing features: The lower pricing plans lack many essential features, forcing users to upgrade to a higher plan . Additionally, the mobile app lacks many functionalities found in the desktop version, making it difficult for agents and admins to maximize the product fully.
• Performance challenges: Users have reported occasional system glitches, such as longer loading times, lost tickets, etc. This has led to higher resolution times, which affect business-customer relationships.
• Hidden costs: More advanced features such as reporting and automation require customers to pay premium fees to use them. As a result, customers are left with no option but to incur additional unplanned costs on add-ons.
• Limited migration: Freshdesk has very few migration tools, which makes transferring data and information from a different customer service software challenging. Customers have also cited limitations in their reporting tool.

Understanding the Freshdesk pricing model

The Freshdesk pricing plan is not set in stone; it’s subject to change as management sees fit. To remain updated at all times, always check their website for the latest Freshdesk pricing information.

Per agent pricing model

For this model, businesses pay a fixed amount for each agent working on the account regardless of the amount of work done. The pricing only changes with an increase or decrease in the number of agents.

Billing options

Freshdesk pricing includes two billing options: monthly and annual plans. While some may regard the differences as inconsequential, it is still worth identifying them for better planning.

• Monthly billing: Businesses are charged on a monthly basis based on their subscription plan. This option is suitable for businesses still testing the services offered by a vendor and/or small and medium-sized businesses.
• Annual billing: The subscription is paid once a year. This plan is good for more established businesses or companies ready for a long-term commitment with a vendor. Because it is a yearly plan, the prices are discounted.

With these factors always in mind, the only remaining task is finding the right Freshdesk plan that match your business requirements.

How much does Freshdesk cost really?

Freshdesk offers different pricing plans that cut across every type of business regardless of size.

Here’s the full overview of the Freshdesk pricing:

Freshdesk add-on pricings

To offer customers better and advanced services, Freshdesk has included various additional features. However, they do not come cheap. These add-on features are only available for users under the Growth, Pro, and Enterprise plans. Below are the add-ons included:

• Freddy AI: An AI assistant that is divided into three categories namely; Freddy AI Agent, Freddy AI Copilot, and Freddy AI Insights. Pricing varies for each as indicated in the image below.

• Day passes: Allows agents to have temporary access to Freshdesk for a day without buying the full license.
• Freshcaller: An advanced inbound routing that allows agents to handle all calls through an all-in-one contact center.
• Connector app tasks: Automates, streamlines, and create connections between businesses and the third-party integrations deployed.
• Freshdesk Omni: An omnichannel inbox that allows agents to resolve all these concerns from a single inbox.
• Freshchat: Provides users with additional messaging features for real time support.

Furthermore, Freshdesk charges their users additional fees for migration of data, regular maintenance costs, as well as training for staff members.

The downside of adding all these extra Freshdesk costs to the already expensive pricing tiers is that businesses end up paying more than they had planned.

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Why BoldDesk® pricing is better than Freshdesk pricing

If you’re on a mission to transform your customer support, BoldDesk® is the best help desk software companion to consider.

BoldDesk®  is packed with many intuitive and easy-to-use features, such as a ticketing system, live chat software, omnichannel support, and AI, designed to streamline workflows and elevate customer service experiences.

It grows with businesses, offering them the flexibility to expand their teams too as they scale.

And the best part? The affordable BoldDesk® pricing plans. Starting from $12 per agent/month, businesses can leverage its comprehensive functionalities to resolve customer concerns effortlessly.

Let’s look at how the BoldDesk® pricing compares to Freshdesk plans:

Agent-based plans

It follows the per agent-based pricing model. The pricing plan is ideal for small businesses seeking customer service software with a set of powerful features, all at an affordable price.

• Scale: $12 per agent/month
• Momentum: $25 per agent/month
• Enterprise: $39 per agent/month

Number of agents: 10

1

100

Save with BoldDesk® agent/month billed annually	agent/month billed annually	agent/month billed annually

Number of agents: 10 $240/year	$12	Growth $15
Number of agents: 10 $7,392/year	$25	Pro $49
Number of agents: 10 $8,868/year	$39	Enterprise $79

Try BoldDesk for free

Team-based plans

Team-based pricing in help desk software helps businesses scale easily, pay only for the needed users, and improve cross-team collaboration with shared features.

It also provides predictable costs and flexible plans based on team size and needs, making it a cost-effective and efficient solution for businesses.

With that in mind, the BoldDesk® team-based plan is as follows:

Save with BoldDesk®	/ month billed annually	/ month billed annually
Number of agents: 10	$199/month	$790/month
Number of agents: 25	$449/month	$1,975/month
Number of agents: 50	$799/month	$3,950/month
Number of agents: 100	$1,499/month	$7,900/month

Price comparison between BoldDesk’s and Freshdesk's Enterprise plans

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Free Migration

• Scale: $49 per month for 10 agents
• Momentum: $129 per month for 10 agents
• Enterprise: $199 per month for 10 agents

Unlimited agents plans

This BoldDesk® plan empowers businesses to provide quality support without limitations. It includes features such as unlimited end users, unlimited articles, unlimited agents, specified number of tickets per year and other key features.

This unlimited agents plan is particularly suitable for large enterprises that require more advanced features with unlimited support options to do more, all at affordable prices.

It is structured as follows:

• Essential: $799 per month
• Pro: $1999 per month
• Business: Contact us

Free BoldDesk® plans

BoldDesk® offers businesses the opportunity to grow and get to learn the product in-depth through the following plans:

• Startup program: Startups can save $4,320 by getting the popular free Momentum plan for 12 months. This allows the startup businesses to invest money into growing their company without worrying about customer support expenses.
• Non-profits program: BoldDesk’s help desk software for non-profits offers NGOs the Momentum plan for FREE, covering up to 10 agents.
• Free migration: Transfer all your data to BoldDesk® through our migration services for free, regardless of your subscription.

BoldDesk® add-ons

Enjoy the endless possibilities of using AI Copilot (Beta) as part of your support. The good news is, you can use this as an add-on for free for up to 90 days.

BoldDesk’s AI Copilot feature is loaded with generative AI assistant tools such as an AI agent (bot), an SEO title and description recommender, ticket and article summarizer, and many more.

Whether you want to increase the online visibility of your business, optimize your support operations, or improve agent productivity, this cutting-edge technology brings long-lasting value to your brand.

Comparison between BoldDesk® and Freshdesk

There are many Freshdesk alternatives to choose from, with the choice dependent on various factors such as business size, pricing, and features offered.

Below is a summary table of Freshdesk vs. BoldDesk® that can guide your decision in choosing the right customer service software for your business needs.

Is Freshdesk the best fit for your business

Always conduct a thorough research on the pricing when choosing the best help desk software for your business. Ensure you clearly understand the Freshdesk costs and the features within each plan as discussed in this article.

To make an informed decision, don’t leave anything to chance. Explore top alternatives in the market, such as BoldDesk® that comes with affordable pricing rates assuring users of excellent services to for a better customer experience.

Take advantage of the 15-day free trial and live demo to learn more about BoldDesk®. Also, reach out to the support team for further assistance.

Did you find this post insightful? Kindly let us know what you think in the comments section below.

Related articles

• Breaking Down the Zendesk Pricing! How Much Does It Really Cost?
• Freshdesk vs Zendesk: A Comparison Guide for 2025

FAQs on Freshdesk pricing

1. What are the main Freshdesk pricing plans?

Freshdesk typically offers:

• Free – Includes basic support for small teams.
• Growth – Starts at $15. It’s an affordable plan for small businesses.
• Pro – Starts at $49. Includes advanced tools for medium to large businesses and growing teams.
• Pro + AI Copilot – Starts at $78. Includes all Pro plan features plus Freddy AI.
• Enterprise – Starts at AI-driven premium support for large enterprises.

2. Which alternative is better than Freshdesk?

If you’re looking for the best alternative for Freshdesk, consider BoldDesk® as your go-to help desk solution, with comprehensive yet easy-to-use features at affordable and transparent pricing plans.

Other alternatives include LiveAgent, Intercom, and Tidio for their real time support functionalities and streamlined workflows.

3. What are the key Freshdesk add-ons?

Some Freshdesk features are offered at additional costs, on the higher pricing plans. They include:

• Freddy AI
• Day Passes
• Connector App Tasks
• Freshcaller
• Freshchat and Freshdesk Omni