Webinar Scale Your Shopify Success: Customer Service Integration for High-Growth Stores Tuesday, July 8th, 10:00 AM ET SIGN UP NOW

- Company
- Login

FAQ - Private or Internal Tickets

Find answers for the most Frequently Asked Questions

No Record Found

FAQs

Expand All Collapse All

How can I create a private/internal ticket?

Only agents have an option to create private/internal tickets using Agent Portal. At the time of ticket creation, enable the “Mark ticket as private” checkbox.

Will the customer receive an email if I add a customer or contact email address in CC in a private ticket?

An email notification for any case will not be sent to the customer/contact for a private ticket.