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FAQ - Affiliate Program

Find answers for the most Frequently Asked Questions

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FAQs

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If a customer I referred makes a purchase and returns the order, do I still get paid?

No, commissions are not paid on refunded or returned orders, per standard affiliate practice.

What happens if the customer upgrades or downgrades?

If the customer upgrades or downgrades their subscription during the 12-month payment period to a higher (more expensive) or lower (less expensive) plan, your commission will be on the new upgraded or downgraded monthly subscription amount. This incentive encourages you

Can I refer myself? What happens if I’m both the affiliate and the customer?

We cannot process payments if the Affiliate and the Customer (the person who clicked on the affiliate link and purchased a product) are the same person. Affiliates are incentivized by bringing new people into the BoldDesk ecosystem, not simply by

I reached my $100 payment threshold. Why didn’t I receive a payment?

If you believe you qualify for a commission payment by reaching the $100 threshold and have not received the payment, it means that you are in violation of an item in our terms of service, and it needs to be